Launching the expanded AI Classroom Toolkit with Cyberlite during Global Media and Information Literacy Week 

AI is opening new pathways to information, giving people faster access to answers, ideas, and knowledge. At the same time, it’s making it harder to know whether the content we see is authentic. 

Companies that build AI have a responsibility to make it reliable and trustworthy, and that responsibility doesn’t shift to the people who use it. But AI is already shaping how people search, learn, and encounter information. Helping people navigate that reality means building media and AI literacy (MAIL): the judgment to decide whether and how to use AI and what information to trust. These skills are as foundational as AI safety, and educators are asking for help teaching them. 

That’s why, during Global Media and Information Literacy Week, we’re launching the expanded AI Classroom Toolkit: Unlocking Generative AI Safely and Responsibly, created with the online safety organization Cyberlite. It’s part of Microsoft’s broader commitment to make sure AI strengthens human thinking rather than replaces it. It also reflects Microsoft’s focus on education and empowerment, a core pillar of our Safe Participation Framework. 

What’s new in the AI Classroom Toolkit

The expanded toolkit adds a deeper focus on critical thinking, verification, and media and AI literacy, helping students judge AI outputs and make informed decisions about what to trust online. Together with the original modules, it’s now a single, classroom-ready resource that covers the core of AI safety and literacy. Realistic, scenario-based lessons and activities help students practice these skills in situations they may encounter online: 

• The Climate Campaign: Gina enters an online challenge to make a campaign for a cause she cares about and finds that some winning entries use AI to show events that never happened. Students sort a feed of real and AI-made posts and practice lateral reading. The lesson: whether a post was made with AI doesn’t decide whether it’s trustworthy. What it claims, and who is behind it, does. 

• The Helpful Bot: Alex creates an AI help bot inside his online game, then catches it inventing details and collecting players’ personal information. Students learn why AI can get things wrong, how to trace claims to reliable sources, and why they’re responsible for AI-generated content they act on or share. 

• What Kind of AI User Are You?: An interactive quiz, hosted by Cyberlite, helps students identify their AI habits, strengths, and potential blind spots, and gives them an AI Type to reflect on and discuss. 

“When we created the first Classroom Toolkit: Unlocking Generative AI Safely and Responsibly with Microsoft in 2023, most of the conversation was about using AI safely. Today, the questions young people ask about AI have grown sharper and more personal, like what to believe online or how far to trust a chatbot’s answer,” said Michelle Yao, cofounder of Cyberlite. 

The toolkit also reflects what young people in our co-design sessions with Cyberlite told us: they want to learn by doing, through games, real-life scenarios, and peer discussion. Teachers don’t need to be AI experts, and students don’t need an AI tool in hand to start. 

That approach builds on the reach and results of the original toolkit. Since 2023, the first version has reached educators in 10 countries and 11 languages, including through government and partner learning platforms. In South Korea, 93% of participating educators reported improved knowledge and understanding of ethical issues, privacy, and bias related to AI. 

“Our hope is that every student leaves a little surer of their own judgment, and that everyone feels more confident deciding how AI fits into their lives,” said Yao. 

Literacy works alongside product design and policy

Education is one part of the equation. Our commitment to media and AI literacy also shows up in how we design products and the policies we support.  

Last month, we set out five principles for AI in education, including “AI designed to support students’ learning, not replace their thinking.” We also committed to enforceable privacy, safety, and transparency protections for qualifying educational AI products in US school districts. These protections help schools and families understand how these tools work and the controls available to them. 

Media and AI literacy is now a global priority

The Organisation for Economic Co-operation and Development has released a framework for a MAIL assessment beginning in 2029. As part of its Programme for International Student Assessment (PISA), it will examine how students reflect on, analyze, and evaluate information, including AI-generated information. This week in New Delhi, UNESCO is also launching an AI extension of its “Think Critically, Click Wisely” global curriculum, which Microsoft advised on. 

This growing global focus makes the need for support urgent—educators want help, and many aren’t getting it. In Microsoft’s 2026 AI in Education report, 53% of educators and 77% of students say they haven’t had AI training.  

Closing this skills gap matters beyond the classroom. Healthy societies depend on a shared basis of facts, informed public debate, and confident civic participation. As authenticity gets harder to judge, there’s a risk that people start doubting everything, creating what the Digital Inquiry Group calls a “dangerous declaration of permanent uncertainty.” MAIL offers a way through. It builds the confidence to decide what to trust. 

Media and AI literacy for every age

Across Microsoft, we’re helping people build these skills wherever they learn and find information: 

• In classrooms: Students debate whether to accept, question, or rework an AI tool’s answers in an AI and Critical Thinking lesson from The Economist Educational Foundation, supported by Microsoft. Available alongside other media literacy lessons in Microsoft Learning Zone, the lesson has reached students in 116 countries. 

• Through play: Millions of players have checked sources, spotted bias, and cracked cases of AI misuse in Minecraft Education’s The Investigators and Reed Smart: AI Detective. 

• For content creators: UNESCO, with Microsoft’s support, is developing resources to help creator associations train their members in MAIL and is testing them with creators in Nairobi this week.  

• For voters: Check. Recheck. Vote. helps people apply AI literacy to election information. 

• In our products: Search Progress, built with input from the Digital Inquiry Group, turns research assignments into source-checking practice in Microsoft Teams for Education. 

What’s next 

Through Microsoft Elevate for Educators and local partners, we’ll bring the AI Classroom Toolkit to new audiences, with more languages and localized content rolling out through 2027. We’ll keep evolving it as technology and educators’ needs change. 

Explore the toolkit and supporting resources for educators today.  

AI will keep changing how people find information and the content they encounter. Our goal is to help people meet that change with confident, informed judgment about the AI they use and the information they trust so they can fully take part in civic and democratic life. 

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The rapid diffusion of AI globally and the pace at which AI is developing put us at a societal crossroads. The choices we’re making now will determine who has access to AI and the opportunity it affords. There is perhaps no more important tool than our education systems for addressing the uneven diffusion of AI we’re seeing currently: national adoption runs above 70% in countries such as the United Arab Emirates and falls to low single digits across much of sub-Saharan Africa, close to a tenfold difference. 

The way we teach AI and learn with it will have long-lasting impacts on jobs, the workforce, and our broader economy. Learning Curves: Rethinking Education from Classrooms to Careers in an AI-Driven World is a collection of research-driven essays that can help guide those choices. This book brings together the body of work from the second cohort of Senior Fellows from the Microsoft AI Economy Institute (AIEI), a flagship think tank that produces research and convenes experts to generate insights into how AI is reshaping work, education, and the broader economy. 

In Learning Curves, researchers consider how AI is reshaping the earliest stages of learning and work, from K–12 classrooms and community and technical colleges to college‑to‑work transitions and entry‑level jobs, and what it will take for that transformation to widen opportunity rather than deepen divides across institutions, communities, and countries.  

Below, I share a few of my own reflections that informed my contributions to Learning Curves, a collaborative effort that wouldn’t have been possible without the truly talented, diverse cohort of researchers who contributed to this book.  

The good, the bad, and the ugly: Laying the foundation for AI in K–12 classrooms

Before delving into the specifics of how to incorporate AI in classrooms, we need to ask ourselves whether we’re teaching for knowledge, or for learning.  

The book, the calculator, the personal computer, the internet, the search engine, and the smartphone all arrived in classrooms carrying real promise alongside the worry that they would hollow out young minds. Usually the truth landed somewhere in between, and where it landed depended less on the tool than on the choices the adults made about how to use it. 

The fact is that the AI-native generation is already here, and its members are in classrooms around the world. More than half of US teenagers already use AI chatbots for schoolwork. I’ve personally seen the promise of AI as a force for good in education up close in my own classroom, where I teach a computer science class to elementary school students.  

But of course, the good is only part of the story. We can’t shy away from the downsides of incorporating AI into classrooms. While AI can help with accessibility and individualized learning, it can also create over–reliance, contribute to student cheating, or prevent students from recognizing when information may be false. 

The rapid deployment of AI in K–12 classrooms needs to come with a sober assessment of how that technology impacts all students. This assessment must go beyond the technology itself to encompass how students, teachers, parents, and society use AI.   

AI literacy is only part of the solution

If classrooms are where students learn how to think, teachers are the conduit through which this learning happens. In Learning Curves, Joseph Orero, Senior Researcher in AI at Strathmore University’s School of Computing and Engineering Science, posits that teachers aren’t resistant to AI in classrooms; they just need proper training to help them adequately adapt and teach their students critical skills. His research contribution explores game-based learning with AI-enabled African languages. 

AI usage and adoption worldwide are also dependent on accessibility. Another chapter of the book looks at barriers and opportunities in Arabic education and finds that the primary barrier teachers encountered when introducing AI writing assistants into classrooms was Arabic digital literacy, particularly students’ typing ability.  

Researchers often circled around a similar theme: there is no one-size-fits-all approach to developing AI competency; instead, such an approach must be sensitive to local knowledge and contextualized teaching and learning practices. This means that teachers, in turn, must have training that makes sense for the unique contexts in which their students are learning.  

Frank Nagle, now Microsoft’s Chief AI Economist, Sarah Rodriguez, Associate Professor of Engineering Education at Virginia Tech, and other researchers in Learning Curves make the case that, in many ways, nontraditional pathways such as apprenticeships and two-year-degree programs, particularly those that are virtual, are more nimble and thus better able to adapt their curricula to the rapidly changing field of AI.  

AI Is taught in the classroom, but then what?

Education has never been about simply preparing people for the future of work so they can thrive in the labor market. When considered holistically, it is about teaching students not what to think but how to think. In our AI era, education is one of the core institutions through which the future of work will be built, distributed, and made more (or less) equitable. Successful AI integration remains human-centered by focusing on organizational change, durable human skills like empathy and judgment, strong employer partnerships, and learner needs. 

As research from Laura Nuriski, Head of Program on the Future of Work at the Centre for European Policy Studies (CEPS), highlights, access to AI alone does not ensure successful integration. Technology transfer, data infrastructure, organizational readiness, and a human-centered approach to building and deploying AI are also key indicators of success.  

Whether we’re talking about the classroom or the boardroom, it’s worth keeping in mind that AI tends to do the most good when it strengthens human capability and the most harm when it substitutes for it. That holds as true in a fourth- grade reading lesson as in a software team or a hospital ward. 

The children in our schools deserve tools that serve their learning rather than stand in for it, and that is within our power to provide. Our most successful future with AI will be one that is human-centered, inclusive, and designed to help people thrive. 

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The people and institutions closest to a community understand their needs best. Libraries, small businesses, nonprofits, and schools see firsthand where AI can create opportunity and where people need support to navigate change. At Microsoft, our role is to help these trusted institutions lead by providing practical resources, training, and clear safeguards that strengthen local capacity and put communities at the center of AI literacy and adoption. 

Public libraries have served as trusted centers of community learning across the United States for generations. Today, we are announcing a new initiative with the Public Library Association, a division of the American Library Association, to expand resources and no-cost AI literacy and skills training for public library workers and their patrons.  

This work delivers on the commitment we made earlier this year through our Community-First AI Infrastructure initiative: to expand access to AI learning and opportunity by investing directly in local training. We’re committed to neighborhood learning through libraries, free literacy training, and certification opportunities, age-appropriate learning in schools and colleges, and support for nonprofit and small-business workforces. This new library initiative is the latest example of our broader work to help trusted local institutions serve as entry points for AI learning, skills development, and opportunity. This program comes alongside small business accelerator programs in TechSpark, our new Elevate for Changemakers platform connecting nonprofits to resources, and our ongoing national and statewide work to bring safe and responsible AI to education. 

Local libraries lead AI learning in their communities 

The Public Library Association AI literacy initiative we are announcing today, Building AI Skills and Agency Through Libraries, is designed to build practical skills, critical awareness, and the judgment to use AI safely and appropriately. It will pair Microsoft’s AI skilling resources with PLA’s national network of expert practitioners to support library workers and community patrons as they navigate this rapidly evolving technology.  

The initiative will expand practical resources and training for library workers, create opportunities to learn from one another through a Community of Practice, and offer free webinars and guidance to support their work with patrons.  

Library workers help people navigate information, find learning resources, and make informed decisions for themselves and their families. Supporting those workers is a practical way to bring AI learning closer to people, while respecting the independence of the institutions they trust. 

The approach reflects a broader view of AI literacy: people need more than instructions for using AI tools; they also need the knowledge and judgment to decide whether, when and how those tools should be used. The training will help library workers and patrons understand how AI works and expand their skills, while also evaluating potential risks, protecting personal and confidential information, critically evaluating AI-generated claims and sources, and better understanding considerations related to safety and bias.   

Equipping trusted local institutions to lead responsible AI adoption 

Last July, we launched Microsoft Elevate, a company-wide initiative that brings together our work to help people and institutions build the skills and capacity to navigate AI responsibly. Under the Elevate charter, each year, Microsoft supports nearly one million nonprofit organizations and education systems worldwide with technology, training, grants and discounts. Microsoft Elevate for Educators, our global community of over 100,000 teachers and school leaders, recently recognized our inaugural group of 20 Beacon Schools and School Systems that are leading examples of AI transformation in education, bringing together effective AI practices while keeping educators and students first. They are powerful examples of what happens when you combine committed educators, AI-powered technology, and intentional, no-cost staff training.

In Washington, our Elevate commitment has included a $3 million, two-year investment supporting 10 school districts and 10 community and technical colleges with grants, coaching, and communities of practice. To date, the initiative has reached 29,375 educators, with early pilots in Kennewick and Everett helping teachers explore practical uses of AI while keeping professional judgment at the center. 

Skills and access must be matched by strong safeguards. In September, Microsoft joined the American Federation of Teachers to establish a national AI Safety & Privacy Standard for Schools, with enforceable protections for student and educator data, human oversight, and transparency for families. Beginning November 1, every US school district can request Microsoft to add these protections to a new or existing agreement, without waiting for renewal or renegotiation. 

That same commitment extends to nonprofit staff and leaders. The Elevate for Changemakers program has already supported over 18,000 learners, helping them build practical AI skills, connect with peers, and earn recognition for turning learning into tangible outcomes for their organizations. And today we are expanding the program and introducing a new, connected experience that brings training, resources, and community together.  

Together, these efforts reflect a simple principle: responsible adoption requires more than technology. Educators, nonprofit changemakers, and community leaders need time, training, trusted connections, practical support, and clear guardrails so they can decide when AI strengthens learning and, equally important, when it does not. 

Investing in locally led economic opportunity across all 50 states

For nearly a decade, Microsoft has partnered with local nonprofits and small businesses across the U.S. through our TechSpark program. 

Through Fellows grants, TechSpark pairs local expertise with Microsoft coaching and a national peer network to help nonprofits expand their impact in their local community and drive accelerated innovation for local small businesses. Today, Microsoft is announcing the new 2027 TechSpark Fellows across all 50 states and releasing the 2026 Fellows Impact Report showing what a locally led model can make possible.  

Over the last three years, the Fellows cumulatively report access to more than $298 million in community funding, 59,600 people trained and upskilled in AI literacy, and more than 1,500 nonprofit partners mobilized to advance their missions within their communities. These numbers tell an important story: no single organization can create lasting opportunity on its own, and local context matters.  

In Virginia, Rosie Riveters Executive Director Brittany Greer is showing what it looks like to build the human capabilities that innovation requires. Through hands-on STEM experiences, students build, test, and troubleshoot to develop the critical thinking, persistence, and independent judgment they will need to use AI thoughtfully. Her work is the kind of learning these partnerships are designed to strengthen.  

Community institutions know their neighbors, understand the barriers they face, and are best positioned to decide how new resources can serve them. 

An ongoing journey

The thread connecting a library worker, a job seeker, a TechSpark Fellow, and a teacher is not a particular product. It is the ability to make informed decisions with support from people and institutions they trust. Our responsibility is to make that support more useful, accessible, and human-centered, while being candid about what we have yet to learn. 

As we navigate the rapid pace of innovation in this AI era, our aim is not simply to bring AI into more places. It is to help people retain a stronger voice in what happens next, in their workplaces, their classrooms, and their communities. 

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We are living through a moment that will be defined not only by advanced technology and AI, but by the real-world infrastructure that makes it possible. And that infrastructure will be built the way critical infrastructure has always been built—by electricians, ironworkers, pipefitters, operating engineers, laborers, and the many other skilled professionals who turn plans into places and progress.

In a world that can feel increasingly virtual, there are millions of skilled trade professionals who remind us of a simple truth: what happens next still depends on uniquely human skills and what we can create, build, wire, weld, install, and maintain.

At Microsoft, we are honored to partner with North America’s Building Trades Unions (NABTU) to invest in the people who build with us. Today we are announcing an expanded partnership to support a strong, skilled workforce pipeline and help workers across North America build the skills needed to succeed in an AI-powered economy.

We believe that the North American skilled trades workforce is one of the most talented workforce systems. This week, thousands of these talented workers from across North America gather in Washington, DC for their annual Legislative Conference, an annual convening that reflects both the enduring strength of the trades and the country’s need for what they do.

As part of our Community-First approach to AI infrastructure we committed to investing in the places where we build, in the people who build with us, and in the long-term capacity of local economies. AI is a tool we will use, and I believe it will help in ways we plan and manage work, but it will not replace the experience, judgment, and craft that define the trades. Instead, it can amplify those human skills: helping people work more safely, learning more quickly, and delivering higher-quality outcomes on increasingly complex job sites.

Bringing AI literacy to millions of trades professionals

Our collaboration with NABTU is built on a simple but powerful idea: the people building the future should also be equipped to thrive in it.

Over the past year, we have worked together to bring AI literacy directly into the apprenticeship and training infrastructure that NABTU operates across all 50 states and Canada. More than 1,500 instructors in hands-on training centers nationwide have already participated. That early momentum confirmed that when you meet workers where they are, with content designed for how they actually work, the true benefit of AI can be felt.

Today, we are expanding that effort significantly. Beginning now, no-cost AI literacy courses tailored specifically for the skilled trades are available on LinkedIn Learning, open to instructors, apprentices, and journey-level workers across North America. One course is designed for faculty and staff in apprenticeship training environments. The other is built for apprentices and journey-level professionals who are on job sites every day. Upon completion, participants earn an industry-recognized AI literacy credential—a tangible marker of readiness that travels with them throughout their careers.

We are also extending our partnership to TradesFutures, NABTU’s affiliated nonprofit that recruits, prepares, and connects people to union construction apprenticeship programs across 34 states. Through TradesFutures, we will expand awareness of careers in data center construction alongside AI literacy and link opportunity with infrastructure being built today with the skills that will define tomorrow. The training will be available to all TradesFutures Apprenticeship Readiness Programs, which operate in community-based workforce development settings, high schools, correctional facilities, and labor organizations.

Building on a foundation of partnership with labor unions

There is a question at the center of every conversation about AI and work: who gets to participate?

For too long, the answer has defaulted to those already inside the technology sector or sitting behind desks. But the reality of the AI economy is far broader than any single industry.

At Microsoft, we believe that AI literacy should be as foundational as safety training on a job site. It is not about turning electricians into software engineers. It is about ensuring that an apprentice learning to install electrical systems in a data center also understands the technology those systems support and can use AI tools to work more safely, more efficiently, and with greater confidence.

That philosophy aligns directly with how we think about jobs and skills at Microsoft Elevate—not as a one-time event but as an ongoing investment in human potential that increases the opportunity for all.

This work with NABTU is part of a broader pattern of partnership between Microsoft and the labor community. In December 2023, Microsoft and the AFL-CIO announced a first-of-its-kind partnership between a technology company and a national labor organization focused on AI. That agreement established a framework for sharing AI insights with labor leaders, incorporating worker perspectives into technology development, and shaping public policy that supports frontline workers.

Since then, through our Microsoft Elevate initiative, we have continued to deepen our engagement with workforce organizations, educators, and community institutions. From partnerships with the American Federation of Teachers on the National Academy for AI Instruction to the National Education Association and National Association of Workforce Boards, our work with community colleges across the country, the thread that connects all of this work is a commitment to meeting people where they are—and making sure they have the skills and credentials to move forward.

The road ahead

Technology only fulfills its promise when it lifts people up, and the opportunity here is enormous. For this sector, for every industry that depends on it, for organizations of every size, and for individual workers and entrepreneurs. But it will only be realized if AI is designed and deployed around the realities of the work. In the trades, that means tools that are practical, trusted, and tailored so that AI can help more people stay in the field doing what they love, while opening doors to new kinds of growth.

Think about what that can mean for a contractor who’s running a small shop after a full day on the job: AI that helps draft and send invoices faster, reconcile receipts, and keep paperwork from piling up late at night. Or AI that can sift through public records—permits, zoning updates, capital plans, and procurement notices—to spot building trends in a community and flag where demand is headed next. Or tools that help identify bid opportunities and assemble first-draft scopes and materials lists based on prior jobs. On the job site itself, we believe AI can support safer work, such as summarizing daily plans, translating instructions, and surfacing the right checklist or standard, so people can focus on the work that requires human judgment.

There remain big questions about the impact of AI, and while we do not yet have all the answers, we do know that the future will not be built by technology alone. It will be built by the people who show up every day with skill and purpose to construct the world we all want to live in. If we continue to work together, AI can help expand opportunities: stronger businesses, safer job sites, better projects, and more people able to earn a great living in the communities they call home.

 

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As we welcome more than 1,500 nonprofit leaders from around the world to Microsoft’s Global Nonprofit Leaders Summit, we are reminded of the extraordinary work nonprofit organizations do every day to strengthen communities and expand opportunity. Today’s gathering comes at a pivotal moment, as nonprofits confront a new set of questions: How can AI help them serve their communities more effectively? And how do they build the skills and capacity to lead this change from within?

Major technological transitions rarely unfold evenly. As AI diffuses across economies and sectors, it creates new opportunities, but it also introduces significant disruption for workers, families, and communities. Nonprofits are uniquely positioned to drive meaningful change in today’s world. They are the organizations people turn to first to support people as they develop new skills, find new pathways to employment, and stay connected to the systems that sustain them.

To help them maximize their impact with greater scale and efficiency, today we are announcing Microsoft Elevate for Changemakers, a new initiative that provides nonprofit leaders with essential AI credentials, access to a strong peer community, and role-based capacity-building resources. This program is designed to empower those at the forefront of social challenges to confidently lead AI adoption in ways that reflect their missions and the communities they serve.

This new program is part of our broader Microsoft Elevate commitment to ensure people can thrive in the AI economy and reflects Microsoft’s 50-year legacy of supporting nonprofits. As an organization, we are proud to partner with nearly one million nonprofits and education systems globally, and in the next year alone we will deliver more than $5 billion in discounts, donations, and grants to help nonprofit organizations address community needs.

Backed by Microsoft’s pledge to ensure everyone has opportunity in the AI era, Microsoft Elevate for Changemakers helps ensure that those working closest to community challenges remain at the leading edge of AI-powered solutions.

The new Microsoft Elevate for Changemakers program includes: 

• AI for Nonprofits credential: The AI for Nonprofits credential is a professional certificate, developed with LinkedIn and NetHope, that gives participants a clear, structured learning path built around the real work happening across the nonprofit sector. Earners receive a LinkedIn professional certificate, providing formal recognition of their growing expertise and their commitment to responsible AI use in their organizations.
• Live and on-demand AI training to build capacity: Practical skills training built around real nonprofit work, not generic AI content repackaged for the sector. From Copilot fundamentals to change management to responsible AI governance, every module is designed to simplify workflows for nonprofits and help them do more with ease.
• A Changemaker Fellowship, a global program for nonprofit professionals at organizations with actionable AI projects ready to advance their missions. This fellowship provides the essential resources, investment, and expert guidance needed to turn AI ambition into lasting impact. Fellows will join a worldwide cohort, create and implement responsible AI adoption plans, develop critical technical and change management skills, and connect with a trusted network of nonprofit AI leaders—all with support from Microsoft and launch partners, including EY and Caribou. The Changemaker Fellowship is now open to nonprofits of all backgrounds.

Those ready to make a difference with AI can register their interest today at Aka.ms/MicrosoftElevateforChangemakers.

Transforming possibilities by empowering nonprofits

At its best, AI should expand human agency rather than replace it. The real opportunity is to give people more capacity to solve problems, build new ideas, and strengthen the communities around them.

Across the nonprofit sector, this is already taking shape in practical ways:

• Enriching staff time. Much of a typical nonprofit employee week does not directly contribute to the mission work. In fact, research finds that nearly half of nonprofit organizations still use manual data entry and spreadsheets for compliance documentation, meeting summaries, case notes, and other operations. AI reduces that burden in ways that are already real and measurable, giving people more of their week back for the work they came to do. ARCare, a healthcare provider in underserved communities across Arkansas, Kentucky, and Mississippi, is already seeing the benefits of its use of AI technology. With AI handling administrative tasks, staff spend less time on data collection and more time on patient care, and they estimate they have eliminated 6–8 hours a day of manual tasks.
• Delivering more impactful programs. AI gives nonprofits the ability to scale what works without losing what makes it work. Opportunity International is using AI to scale impact through a local language chatbot to provide farmers with instant agricultural guidance, overcoming literacy barriers and dramatically expanding reach. By making critical knowledge accessible, AI frees frontline teams to focus on relationships, mentoring, and the long-term change that traditional programs alone can’t achieve.

• Engaging supporters and funders more effectively. Raising funds, obtaining grants, and building donor relationships are often the most important strategic priorities—and challenges—for nonprofits that are facing growing demand for services at a time of economic uncertainty. AI doesn’t replace donor relationships. It gives the people managing those relationships more time and capacity to focus on what builds them. Head Start Homes found that as AI increased their organizational bandwidth, they could scale programs and attract new funding.

• Transforming operations. AI gives nonprofits the ability to innovate and optimize how they work, bringing greater security, sharper data, and more informed decision-making to every part of the organization. The result is less time spent managing complexity and more capacity directed toward results. The social housing organization, de Alliantie, is a good example. Using AI has allowed de Alliantie to boost efficiency while keeping a human-centered approach to housing support at the center of everything they do. With more than 3,000 calls coming in each week for housing support, using an AI chatbot allowed call center staff to help more people, because the goal was never efficiency for its own sake. It was to make sure the human benefit always comes first.

These real stories of AI empowering mission-driven organizations are made possible by dedicated individuals within nonprofits who are stepping forward to lead transformative change, often without formal recognition or an official mandate. It is their willingness to embrace new technology, learn new skills, and champion responsible AI adoption that is propelling the sector forward.

The work ahead

The millions of global changemakers, volunteers, and leaders across the nonprofit sector are redefining what is possible, ensuring that AI serves as a tool to amplify human capacity and purpose, rather than replace it. Their commitment and leadership are the driving force behind a future where nonprofits harness AI to deliver greater impact, deepen relationships, and strengthen communities.

The path forward will be shaped by the strength and leadership of the nonprofit sector. Every day, these organizations demonstrate what it means to stay close to communities, respond in moments of change, and help people navigate uncertainty with trust and consistency.

That is what makes this moment different. As AI becomes more widely adopted, the organizations best positioned to ensure its benefits are broadly shared are the ones already doing this work.

At Microsoft, we are building on a tradition of support for this sector that began five decades ago with our founder and continues today. Ours is a long-term commitment. Not just as a technology partner, but as part of a broader effort to help ensure the benefits of AI reach the communities nonprofits serve. We will continue investing in the capacity, tools, and partnerships that support this work and look forward to building what comes next together.

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As we mark Safer Internet Day 2026, we’re reflecting on a simple but enduring principle: safety must be designed into online services, not bolted on. Microsoft’s work in this space spans more than two decades—from technology solutions like PhotoDNA to our investments in responsible gaming, public-private partnerships, and empowering users through education. This foundation guides our approach as we help individuals and families navigate a rapidly evolving landscape shaped by new technologies and new risks and as we innovate with next-generation AI offerings. At a moment when 91% of people tell us they worry about harms introduced by AI, our commitment to responsible innovation has never been more important—especially for our youngest users.

Read on for more about our longstanding efforts to create a safer digital environment, plus key findings from our Global Online Safety Survey and new examples of our work to empower families and communities through tools, research, and educational resources—including the latest release in Minecraft Education’s CyberSafe series.  

Ten years of safety research 

2026 marks the tenth year of our annual Global Online Safety Survey research. For a decade, we have invested in surveying teens and adults around the world about their experiences and perceptions of life online—aiming to provide fresh insights to support our collective work. That’s 130,000+ interviews across 37 countries, with the results available on our website. Ten years later, respondents tell us that they feel more connected and more productive, but less safe online.  

This year’s Global Online Safety Survey also highlights the complexity of the digital environment young people now inhabit. Teens’ exposure to risk rose again, with hate speech (35%), scams (29%), and cyberbullying (23%) among the most commonly experienced harms. At the same time, teens demonstrated striking resilience: 72% talked to someone after experiencing a risk, and reporting behavior increased for the second consecutive year. But worries about the misuse of AI continue, underscoring again why safety-by-design for AI is essential, not optional. Find the full results and country-level summaries here. 

Year on year, the research has told a story of evolving online safety risks and of the real-world impact. In 2026, the call to action is more urgent than ever—unless industry can deliver safe and age-appropriate experiences, young people risk losing access to technology. At Microsoft, spanning across our teams from Windows to Xbox, we have sought to continuously evolve our approach and to lead industry in advancing tailored and thoughtful safety solutions.   

Evolving to meet the moment 

Looking ahead, we know we need to continue to build strong guardrails to tackle acute risks and to leverage our experience while being informed by new research, new perspectives, and new technologies. The application process closed yesterday for our first AI Futures Youth Council, to be comprised of teens from across the US and EU. We’re looking forward to bringing those teens together soon for a first meeting to get their direct feedback on the role they want emerging technology to play in their lives and how we can best support their safety.  

Microsoft has partnered with Cyberlite on a second youth-centered initiative to understand how teens aged 13–17 are engaging with AI companions. Through codesign workshops with students in India and Singapore, we’re capturing young people’s own perspectives on the benefits, risks, and emotional dimensions of AI use—insights that will directly inform educational resources for teens, parents, and educators. Early findings from the first workshop in December 2025 show that young people value AI as a judgment free space while also recognizing the tradeoffs: privacy risks, overreliance, and erosion of critical thinking loom larger for them than bad advice.  

We’re also thinking about how we define safety in the next era of Windows, leveraging the Family Safety controls that have been integrated for over a decade. As many countries have raised the local age for digital consent, more parents will have the option to enable parental controls for teens up to the age of 18—leveraging these tools as part of a holistic approach to digital parenting. And to help parents set up and understand Family Safety, we’ve developed a short new guide. 

Safety is also about transparency, empowerment, and education. At Xbox, bringing the joy of gaming to everyone means remaining transparent about the many ways we innovate so players, parents, and caregivers can feel confident that Xbox continues to be a place for positive play. You can read more about our recently published Xbox Transparency Report and the tools and resources available to players on the Xbox Wire blog.  

We’re also excited to announce the latest release in Minecraft Education’s CyberSafe series: CyberSafe: Bad Connection? This series of immersive Minecraft worlds and educational resources is free and helps translate complex risks into fun learning experiences that meet young people in their favorite blocky world. Bad Connection?—the fifth in the series—reflects our commitment to evolving to meet new and challenging risks, with a focus on tackling serious risks related to online recruitment and radicalization. Learn more about how to access this new Minecraft world here.  

The CyberSafe series has reached more than 80 million downloads since 2022 through a partnership between Minecraft Education, Xbox, and Microsoft, helping a generation of young players build the agency, resilience, and digital citizenship they need to navigate an increasingly online world. As part of our commitment to ensure people have the knowledge and skills they need to benefit from technology and stay safe, Microsoft Elevate is empowering educators and students with tools and guidance to build safer, more responsible digital habits, recognizing that AI is transforming how people learn, work, and connect. Our commitment to helping young people access technology safely is also why we’ve partnered with organizations, like the National 4-H Council to prepare young people for an AI-powered world through AI literacy and digital safety curriculum and game-based learning with Minecraft Education. 

As we look ahead, our goal is clear: build technology that is safe by design, guided by evidence, and informed through partnership. The internet has changed profoundly over the past decade, and so too have the expectations of the people who use it. Safer Internet Day is a reminder that progress requires sustained collaboration across industry, civil society, researchers, and families.

—  

Global Online Safety Survey Methodology  

Microsoft has published annual research since 2016 that surveys how people of varying ages use and view online technology. This latest consumer-based report is based on a survey of nearly 15,000 teens (13–17) and adults that was conducted this past summer in 15 countries examining people’s attitudes and perceptions about online safety tools and interactions. Responses to online safety differ depending on the country. Full results can be accessed here.  

 

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Eighty years ago, the first United Nations General Assembly convened in London, marking the start of a new era of global cooperation. Today, the context in which the UN operates has changed significantly. The UN system is being asked to deliver results with greater speed and precision, often amid tightening resources and growing demands. In response, the UN is advancing reforms to become more agile, accountable, and efficient.

The UN80 initiative, launched by UN Secretary-General Antonio Guterres, is about making the UN system fit for the future, strengthening its resilience, responsiveness, and capacity for innovation across humanitarian response, development, and international security.

Leaning in at a pivotal time

We are at a unique moment in history, the AI era, where digital and AI technologies can fundamentally reshape how large, complex institutions deliver for people around the world. For the UN, this is an opportunity not only to strengthen core systems such as procurement, service delivery, and supply chain management, but to reimagine how it meets the needs of constituents with greater speed, scale, and impact. Microsoft can support this moment by helping build the digital and AI foundations needed to modernize operations and unlock new solutions to global challenges at a scale not previously possible.

Our commitment to UN80

In December, all 193 Member States reached agreement on a package of measures to ensure financial stability and enhance efficiency across the UN system. Following that, and in the spirit of the US Government’s recent $2 billion contribution to fund humanitarian aid, Microsoft is announcing a pledge designed to support the UN system holistically. We hope that our pledge will inspire further action and help catalyze broader private sector resources and expertise. Microsoft’s UN80 pledge is structured around four pillars.

1. A UN80 innovation fund
2. Affordable pricing tailored for the UN
3. AI training and readiness for UN staff
4. Mobilizing private sector partners

Together, these commitments are intended to support the organization’s efforts to become more agile, efficient, and transparent through concrete action and investment. We describe each pillar in more detail below.

1.A UN80 innovation fund

Microsoft is committing a multi-million-dollar investment to establish an innovation fund that will support priority UN80 initiatives, particularly where AI and digital technologies can accelerate outcomes. This fund is designed to be collective, open to other private sector partners’ contributions, and focused on practical projects that strengthen UN capabilities and delivery.

2.Affordable pricing tailored for the UN

Microsoft is making a pricing commitment designed to improve affordability for the UN system. As part of this commitment, Microsoft will provide a specialized UN80 offer through June 2027 to  improve affordability and help address financial constraints. Access to secure, modern digital tools is foundational to the UN’s ability to operate effectively across geographies and mandates.

3.AI training and readiness for all UN staff

We will make available free digital and AI literacy training and credentials to all UN staff. This includes training on the capabilities needed to adopt and scale technology responsibly across UN agencies, missions, and offices.

4.Mobilizing private sector partners

Microsoft is committing to bring together partners to align resources, expertise, and innovation in support of UN80 priorities. EY is taking a leadership position in the industry as the first partner to join this coalition, making a similar pledge to contribute their expertise and capacity in support of UN80-aligned initiatives. EY brings deep experience across the UN system as well as across multiple industries—expertise that will be invaluable in shaping new initiatives and collaborations to strengthen the capabilities needed to meet the UN80 commitments. Together, Microsoft and EY are working to anchor this early private-sector coalition in shared purpose and equip the UN with the tools and capabilities to advance reform at scale.

Building on a foundation of impact

This commitment builds on years of concrete collaboration where technology and partnerships have strengthened core UN systems. Through our work with the United Nations Children’s Fund (UNICEF), we’ve helped advance digital learning platforms that have reached millions of children worldwide, ensuring equitable access to education even in the most challenging circumstances. Our engagement with the International Telecommunication Union (ITU) has supported global connectivity initiatives, helping bridge the digital divide and foster inclusive access to technology. In humanitarian settings, our work with the United Nations High Commissioner for Refugees (UNHCR) is advancing AI-powered transcription, translation, and summarization to make refugee onboarding faster and more accessible in some of the world’s toughest environments.

Together with Microsoft’s AI for Good Lab and GitHub, UNHCR has also modernized mapping for the Kakuma refugee camp, enabling humanitarian teams to deliver aid more efficiently, plan infrastructure with precision, and uphold safety and dignity for over 300,000 displaced individuals. We partnered with the International Labour Organization (ILO) and the International Training Centre of the ILO through the Women in Digital Business initiative to equip women entrepreneurs with digital and AI skills—opening doors to growth, reaching new markets, and strengthening economic impact. In remote communities like Kaswanga in Rusinga Island, these tools are breaking barriers and rewriting futures as women turn local crafts and produce into nationwide businesses.

Together, these efforts show how responsible innovation can strengthen the UN’s ability to deliver at scale.

How we will support delivery

To support effective execution of these commitments, Microsoft is standing up a dedicated UN80 engagement team to serve as a point of contact for UN counterparts. This team will engage with UN leadership to help align priorities, coordinate partner contributions, and support the effective deployment of resources as the UN80 initiative takes shape.

UN80 provides an opportunity to build on this foundation and scale what works across the system.

As the UN enters its next 80 years, Microsoft stands with the organization as a committed partner, investing in the systems and capabilities needed to deliver in a changing world. Our hope is that UN80 is more than an aspiration, and that it promotes modernization, accountability, transparency, and efficiency for years to come.

UN does not endorse any company, brand, organization, product or service.

 

 

 

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To prepare the United Arab Emirates’ next generation for an AI-driven workforce, today we’re providing an update on our ambitious commitment to skill one million people across the UAE with an expansion of our global skilling initiative, Microsoft Elevate.

With Microsoft Elevate UAE we are making significant progress toward our goal with programs that will equip more than 250,000 students, staff, and faculty and more than 55,000 government employees with in-demand AI skills. Through sustained programs and new partnerships, Microsoft Elevate is providing advanced AI tools, in-demand credentials and comprehensive training to the region as we continue to work together to provide growth and opportunity for all.

As we shared earlier this week, Microsoft will invest USD 15.2 billion in the UAE before the end of this decade in a sustained commitment that brings together technology, talent, and trust to help the nation seize the opportunities of the AI era.

Together we will continue to ensure the region is uniquely positioned to harness this pivotal moment and remain at the forefront of AI use and innovation.

Advancing AI skills for the UAE’s next generation

As an update to our broader commitment to drive AI literacy and readiness across the UAE, Microsoft is announcing new partnerships with leading educational institutions and nonprofits to equip educators and students with essential AI skills and valuable credentials.

In close collaboration with the Ministry of Artificial Intelligence, Digital Economy, and Remote Work Applications over the next year, we will provide training for more than 30,000 educators and 70,000 students across the UAE to ensure technology adoption is broad-based and that students are equipped to become leaders in AI for the future. Moreover, our technical graduate skilling program will upskill Emirati graduates, empowering them with the expertise needed to develop and train future AI models.

Our work with GEMS, the largest private school provider in the UAE, is embedding AI skills into all its schools and expanding training programs for 10,000 teachers and 150,000 students. This includes custom-built AI agents, Copilot workshops, and AI fluency programs for teachers, administrators, and students. Because preparing the future workforce starts with skilling educators, we are also focused on AI teacher readiness, with Copilot and Learning Accelerator access for almost 10,000 teachers and students in private schools across the UAE.

Through partnerships with nonprofits like INJAZ UAE, we are delivering AI Fundamentals courses to the UAE. The Skills Spot platform hosts signature courses for students, educators, and developers, credentialing over 58,000 learners in foundational AI skills, digital safety, and practical applications.

And in higher education, Microsoft has partnered with leading UAE institutions to deliver impactful skilling programs that empower both students and educators. Through collaborations such as the partnership with MBZUAI, which was awarded a Microsoft Economic AI Institute research fellowship, Microsoft is advancing AI literacy and research in the region. Microsoft has also established agreements focused on training with the Higher Colleges of Technology and UAE University. These programs are designed to equip participants with cutting-edge knowledge in artificial intelligence and digital skills, fostering innovation and enhancing the competitiveness of the UAE’s academic community. By investing in these trainings, Microsoft is helping to build a robust talent pipeline that supports the nation’s vision for a knowledge-based economy and positions graduates and educators to thrive.

Credentialing 55,000 UAE government employees and empowering future leaders

Last year, Microsoft partnered with UAE government entities to launch an initiative to upskill 120,000 government employees across the Federal Government, Abu Dhabi, Dubai, and Sharjah.

Today, we are announcing the next phase in our goal to equip public sector teams with AI skills that will help transform services, drive innovation, and prepare the workforce for the future

In partnership with G42, we have developed three specialized courses for government employees, delivered through the JAHIZ platform to ensure federal workers have a front-row seat in advancing their skills. This ambitious upskilling initiative for UAE federal government workers is designed to provide both foundational knowledge and real-world applications of AI for the public sector, with the goal of credentialing 55,000 federal employees over the next year. This investment in human capital will help ensure the UAE’s government is equipped to lead in digital transformation and meet the challenges of tomorrow with confidence.

We also know that preparing leaders for the future means going beyond technical skills. That’s why we continue to offer high-impact, in-person leadership development programs for government executives, CEOs, and senior decision-makers. Developed last year in collaboration with INSEAD, these tracks focus on strategic thinking, digital transformation, and the responsible adoption of AI. By building leadership capacity and fostering innovation, we are helping government entities across the UAE embrace change and realize the full potential of AI for the benefit of all. To date, we have partnered with INSEAD and learning partners locally to train 1,200 senior leaders across the UAE government and are proud to continue this effort to help strengthen the UAE’s position as a global leader in responsible AI governance.

Microsoft Elevate: A promise to the UAE

As AI and digital transformation reshape the world, closing the digital divide and expanding opportunities for all require collaboration across government, education, civil society, and industry. That’s why skilling is at the core of our commitment.

The UAE stands out as a leader in AI adoption, according to Microsoft’s AI Diffusion Technical Report. Yet, a significant skills gap remains, with more than 40% of working-age adults not yet using AI in the region. Initiatives like those we announced today in partnership with the Ministry of Education and others will continue to help address these gaps—and we are not done.

At Microsoft, we look forward to continuing our three decades of partnership across the region and bringing our capacity-building programs to the UAE through Microsoft Elevate. Our work together with local partners is not just a program; it is a promise to support the nation’s vision, empower its people, and help create universal opportunity.

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