Free Mobile, one of Franceβs main cellular providers, was fined β¬27 million by Franceβs data protection regulator, the CNIL, in January over failures to protect customer data. The October 2024 breach allowed an unauthorized party to access sensitive customer records, including bank account details and login information. Since the breach, weβve seen many poorly written scam campaigns targeting Free Mobile customers.
However, over the past few weeks, a well-written scam has appeared, closely copying the design of the official Free Mobile website and email templates.
One of our employees, who is a Free Mobile customer, received this phishing email on Wednesday, September 30. The message used the same logo and template as legitimate emails from the company, but came from the suspicious email address freemobile-regularisation[@]knowledgegrowthcenter[.]help. It included a link that appeared to point to regularisation.free.fr :
The email tells the user that an invoice of β¬9.99 needs to be paid to avoid having the customerβs service suspended. Clicking the link opens a redirection chain:
Malwarebytes can help protect you from these threats, but treat unexpected messages about your accounts and invoices with caution:
Donβt follow links in unsolicited emails. If a message concerns your account, open the official Free Mobile app or website directly, or call the official help line at 3244.
Check the actual domain in your browserβs address bar to see if it matches what you expectβhttps://mobile.free.fr in this case.
Free Mobile, one of Franceβs main cellular providers, was fined β¬27 million by Franceβs data protection regulator, the CNIL, in January over failures to protect customer data. The October 2024 breach allowed an unauthorized party to access sensitive customer records, including bank account details and login information. Since the breach, weβve seen many poorly written scam campaigns targeting Free Mobile customers.
However, over the past few weeks, a well-written scam has appeared, closely copying the design of the official Free Mobile website and email templates.
One of our employees, who is a Free Mobile customer, received this phishing email on Wednesday, September 30. The message used the same logo and template as legitimate emails from the company, but came from the suspicious email address freemobile-regularisation[@]knowledgegrowthcenter[.]help. It included a link that appeared to point to regularisation.free.fr :
The email tells the user that an invoice of β¬9.99 needs to be paid to avoid having the customerβs service suspended. Clicking the link opens a redirection chain:
Malwarebytes can help protect you from these threats, but treat unexpected messages about your accounts and invoices with caution:
Donβt follow links in unsolicited emails. If a message concerns your account, open the official Free Mobile app or website directly, or call the official help line at 3244.
Check the actual domain in your browserβs address bar to see if it matches what you expectβhttps://mobile.free.fr in this case.