Launching the expanded AI Classroom Toolkit with Cyberlite during Global Media and Information Literacy Week 

AI is opening new pathways to information, giving people faster access to answers, ideas, and knowledge. At the same time, it’s making it harder to know whether the content we see is authentic. 

Companies that build AI have a responsibility to make it reliable and trustworthy, and that responsibility doesn’t shift to the people who use it. But AI is already shaping how people search, learn, and encounter information. Helping people navigate that reality means building media and AI literacy (MAIL): the judgment to decide whether and how to use AI and what information to trust. These skills are as foundational as AI safety, and educators are asking for help teaching them. 

That’s why, during Global Media and Information Literacy Week, we’re launching the expanded AI Classroom Toolkit: Unlocking Generative AI Safely and Responsibly, created with the online safety organization Cyberlite. It’s part of Microsoft’s broader commitment to make sure AI strengthens human thinking rather than replaces it. It also reflects Microsoft’s focus on education and empowerment, a core pillar of our Safe Participation Framework. 

What’s new in the AI Classroom Toolkit

The expanded toolkit adds a deeper focus on critical thinking, verification, and media and AI literacy, helping students judge AI outputs and make informed decisions about what to trust online. Together with the original modules, it’s now a single, classroom-ready resource that covers the core of AI safety and literacy. Realistic, scenario-based lessons and activities help students practice these skills in situations they may encounter online: 

• The Climate Campaign: Gina enters an online challenge to make a campaign for a cause she cares about and finds that some winning entries use AI to show events that never happened. Students sort a feed of real and AI-made posts and practice lateral reading. The lesson: whether a post was made with AI doesn’t decide whether it’s trustworthy. What it claims, and who is behind it, does. 

• The Helpful Bot: Alex creates an AI help bot inside his online game, then catches it inventing details and collecting players’ personal information. Students learn why AI can get things wrong, how to trace claims to reliable sources, and why they’re responsible for AI-generated content they act on or share. 

• What Kind of AI User Are You?: An interactive quiz, hosted by Cyberlite, helps students identify their AI habits, strengths, and potential blind spots, and gives them an AI Type to reflect on and discuss. 

“When we created the first Classroom Toolkit: Unlocking Generative AI Safely and Responsibly with Microsoft in 2023, most of the conversation was about using AI safely. Today, the questions young people ask about AI have grown sharper and more personal, like what to believe online or how far to trust a chatbot’s answer,” said Michelle Yao, cofounder of Cyberlite. 

The toolkit also reflects what young people in our co-design sessions with Cyberlite told us: they want to learn by doing, through games, real-life scenarios, and peer discussion. Teachers don’t need to be AI experts, and students don’t need an AI tool in hand to start. 

That approach builds on the reach and results of the original toolkit. Since 2023, the first version has reached educators in 10 countries and 11 languages, including through government and partner learning platforms. In South Korea, 93% of participating educators reported improved knowledge and understanding of ethical issues, privacy, and bias related to AI. 

“Our hope is that every student leaves a little surer of their own judgment, and that everyone feels more confident deciding how AI fits into their lives,” said Yao. 

Literacy works alongside product design and policy

Education is one part of the equation. Our commitment to media and AI literacy also shows up in how we design products and the policies we support.  

Last month, we set out five principles for AI in education, including “AI designed to support students’ learning, not replace their thinking.” We also committed to enforceable privacy, safety, and transparency protections for qualifying educational AI products in US school districts. These protections help schools and families understand how these tools work and the controls available to them. 

Media and AI literacy is now a global priority

The Organisation for Economic Co-operation and Development has released a framework for a MAIL assessment beginning in 2029. As part of its Programme for International Student Assessment (PISA), it will examine how students reflect on, analyze, and evaluate information, including AI-generated information. This week in New Delhi, UNESCO is also launching an AI extension of its “Think Critically, Click Wisely” global curriculum, which Microsoft advised on. 

This growing global focus makes the need for support urgent—educators want help, and many aren’t getting it. In Microsoft’s 2026 AI in Education report, 53% of educators and 77% of students say they haven’t had AI training.  

Closing this skills gap matters beyond the classroom. Healthy societies depend on a shared basis of facts, informed public debate, and confident civic participation. As authenticity gets harder to judge, there’s a risk that people start doubting everything, creating what the Digital Inquiry Group calls a “dangerous declaration of permanent uncertainty.” MAIL offers a way through. It builds the confidence to decide what to trust. 

Media and AI literacy for every age

Across Microsoft, we’re helping people build these skills wherever they learn and find information: 

• In classrooms: Students debate whether to accept, question, or rework an AI tool’s answers in an AI and Critical Thinking lesson from The Economist Educational Foundation, supported by Microsoft. Available alongside other media literacy lessons in Microsoft Learning Zone, the lesson has reached students in 116 countries. 

• Through play: Millions of players have checked sources, spotted bias, and cracked cases of AI misuse in Minecraft Education’s The Investigators and Reed Smart: AI Detective. 

• For content creators: UNESCO, with Microsoft’s support, is developing resources to help creator associations train their members in MAIL and is testing them with creators in Nairobi this week.  

• For voters: Check. Recheck. Vote. helps people apply AI literacy to election information. 

• In our products: Search Progress, built with input from the Digital Inquiry Group, turns research assignments into source-checking practice in Microsoft Teams for Education. 

What’s next 

Through Microsoft Elevate for Educators and local partners, we’ll bring the AI Classroom Toolkit to new audiences, with more languages and localized content rolling out through 2027. We’ll keep evolving it as technology and educators’ needs change. 

Explore the toolkit and supporting resources for educators today.  

AI will keep changing how people find information and the content they encounter. Our goal is to help people meet that change with confident, informed judgment about the AI they use and the information they trust so they can fully take part in civic and democratic life. 

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Cyber threats to water systems are no longer hypothetical. When attacks succeed, communities can face loss of trust, safety concerns, or service disruptions.

Today, Microsoft, in collaboration with the Cyber Readiness Institute (CRI) and the Center on Cyber Technology and Innovation (CCTI), is releasing a report that examines both the urgency of this challenge and what it will take to close the cyber readiness gap in the water sector. The report draws on a pilot program that provided water and wastewater utilities with practical cybersecurity training paired with hands‑on coaching, testing whether real-world support can meaningfully improve cyber readiness.

The findings point to a clear conclusion: improving cyber resilience in the water sector is achievable when training is paired with hands-on support and delivered through trusted sector partners. Because of the success of this pilot, the program is now a permanent offering, giving water utilities continued access to practical training and support to strengthen cyber resilience and better protect their communities from evolving threats.

Why cyber resilience in the water sector matters now

Water and wastewater utilities underpin public health, economic activity, and community resilience across all critical infrastructure. Yet recent assessments from the U.S. intelligence community and public reporting on cyber incidents underscore how exposed many systems remain. Even larger, well-resourced utilities have experienced cyber incidents, highlighting vulnerabilities that are far more pronounced among smaller operators serving rural and underserved communities.

Awareness of cyber risk is growing, but awareness is not preparedness. The challenge is how to move from growing awareness to sustained, operational readiness, especially for utilities with limited time, funding, and technical capacity.

What the pilot set out to test and what it showed

The CRI pilot was designed to answer a practical question facing the water sector: can accessible, behavior‑focused cybersecurity training paired with hands‑on support meaningfully improve cyber readiness?

Participating utilities used CRI’s free Cyber Readiness Program, which focuses on core cybersecurity practices such as strong authentication, software updates, phishing awareness, and secure data handling. Utilities also had access to CRI Certified Cyber Coaches, who worked directly with designated “Cyber Leaders” inside utilities to help translate training into policies, playbooks, and incident response planning. This model paired accessible training with personalized support to help utilities make meaningful progress despite resource constraints. The pilot revealed three clear findings about what helps and what limits cyber readiness in the water sector.

• CRI program improves readiness: Participating utilities reported stronger cybersecurity fundamentals, greater confidence responding to incidents, and the identification of previously undocumented, yet critical, gaps such as missing continuity plans and weak password practices.
• Hands-on support accelerates success: Utilities paired with a CRI‑certified coach were significantly more likely to complete the program than those participating on a self‑paced basis.
• Demand exceeds capacity: While interest in cybersecurity support is high, staffing shortages, limited funding, and dependence on third-party vendors continue to limit utilities’ ability to fully implement improvements. Participation data helps explain this finding: of the 113 utilities that expressed initial interest, 72 began the program and 43 completed it.

Implications for policymakers and the ecosystem

The findings point to a central takeaway for policymakers and the ecosystem: improving cybersecurity outcomes requires moving beyond sharing information to providing hands-on support that helps utilities implement and sustain change.

• Free resources are necessary but not enough: No-cost guidance alone cannot overcome staffing and funding constraints. Effective programs must include implementation support, like cyber coaches, to drive real outcomes.
• Incentives increase participation: Tying cybersecurity training to operator licensing or continuing education requirements helps embed cyber readiness into routine professional development.
• Trusted messengers drive engagement: Participation and completion were highest when programs were facilitated through established sector associations and networks that utilities already trust.

A path forward through collaboration

The lesson from this pilot is clear: cyber readiness improves when training is paired with hands‑on support and facilitated through trusted partners. But the findings also underscore a broader reality: lasting progress will require moving beyond information sharing toward approaches that build real, sustained capacity building on the ground.

At Microsoft, this work reflects a practical commitment to supporting cyber resilience across critical infrastructure, helping to move from awareness to action. Addressing the challenges identified in this report will require continued collaboration among policymakers, sector associations, nonprofits, and the private sector.

This work also complements Microsoft’s broader commitment to be water positive, including minimizing our water use and replenishing more water than we consume[1][2], by helping strengthen the resilience of the water systems and utilities that serve communities. Supporting practical cyber readiness is one way we can contribute to more resilient water systems for the future.

[1] Sustainability | Microsoft

[2] Building Community-First AI Infrastructure – Microsoft On the Issues

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