In today’s threat landscape, speed and actionable context are critical. When a high-priority threat emerges, pairing best-in-class threat intelligence data with hyper-responsive human expertise ensures organizations can act immediately and with confidence. To turn raw threat data into actionable defense, Flashpoint unites unmatched primary source collection, cutting-edge AI features, and over 100 analysts fluent in more than 35 languages—ensuring organizations receive localized context, rapid analysis, and long-lasting strategic value.

Flashpoint Customer Success & Support (CS) consistently delivers industry-leading responsiveness and resolution speed. Driven by strict internal Service Level Objectives (SLOs), our metrics showcase our commitment to our customer’s operational success:

• 95% CSAT Score*: The Flashpoint CS team delivered consistent high-satisfaction across every customer interaction.
• 2.5 Hours Time to Solve*: Our industry experts swiftly resolve myriad support inquiries and operational blockers.

*CSAT and Time to Solve figures are based on real customer inputs from January 1, 2026 to September 2026.

This commitment to responsiveness is why we were honored to recently be named a Customer Favorite in The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026 report, where Forrester specifically noted that “customers laud Flashpoint’s white-glove approach to addressing diverse customer needs.” 

But what does top-level service look like behind the scenes? 

Here is a look at how Flashpoint CS operates as an extension of our customers’ security operations.

Flashpoint Industry Leaders, An Extension of Your Team

Unlike traditional CS models that limit you to a single point of contact, customers are supported by Flashpoint’s entire team of Customer Success Managers (CSM) experts. Our team is comprised of former intelligence operators and seasoned practitioners whose collective experience spans decades across critical industries and sectors, including:

• Healthcare
• Financial Services & Banking
• Vulnerability Management
• Public Sector
• Defense Sector
• Retail & Enterprise Security

Flashpoint customers are paired with a dedicated CSM who can seamlessly draw on our broader team of industry specialists. Flashpoint customers gain speedy, highly knowledgeable insights without bottlenecks. This model provides organizations with timely responses for any urgent specific sector threats, with our CS teams bringing in practitioners who have direct, real-world experience in that field.

More Than Just Support

In addition to traditional support, Flashpoint’s CS team also support clients with:

1. Tailored Onboarding & Workflows: CS works closely with new teams to configure platform workflows, set up alert parameters, and ensure rapid time-to-value from day one.
2. Interactive Training Modules & Flash Talks: Customers gain access to regular, practitioner-led sessions and training modules designed to help analysts level up on advanced platform features and emergent threat trends.
3. Proactive Enablement: Beyond issue resolution, CS provides complimentary training modules, success briefings, routinely-scheduled Flash Talks, and self-service support portal resources to keep security operators informed of evolving threat trends.
4. Community-Driven Events & FUSE: CS bridges the gap between intelligence and execution by connecting customers at our annual FUSE conference, where hundreds of security leaders collaborate on real-world workflows, cross-functional defenses, and advanced platform execution.

Proven Track Record: Voice of the Customer

Flashpoint is a customer-first intelligence provider; we turn customer feedback into action. Our CS teams serve as the direct voice of the customer, taking feature requests and quality-of-life updates to Flashpoint Ignite product managers and engineers to help shape product roadmaps.

Real-world examples of how customer feedback directly drives platform enhancements include:

• Expanding Card BIN Support for Financial Fraud Teams: When a top-10 U.S. bank raised concerns about card data visualization, CS brought the Fraud Product Manager directly into the conversation. This led to dashboard and API fixes alongside brand-new features delivered within a  month.
• Increasing Export Limits for High-Volume Investigations: Facing a critical project deadline, a risk-intelligence consultancy hit the export limit during a large-scale social media search. CS escalated the issue to product engineering, resulting in a permanent increase to the results per export for all Flashpoint customers.
• Resolving Integration Blockers for Global Insurers: When critical vulnerability and intelligence alerts weren’t reaching a global insurer’s SOC tools, CS collaborated directly with Flashpoint’s integrations engineering team to update, release, and verify the integration end-to-end.
• Unlocking Capacity for Enterprise Scaling: When a major Canadian bank approached their contractual API usage limit, their CSM partnered with Flashpoint leadership to secure expanded capacity, ensuring uninterrupted threat monitoring.

Remove Blockers Using Flashpoint

Powerful intelligence technology is only half the equation—unmatched operational support is what drives long-term success. Customer feedback reinforces our belief that Flashpoint’s recognition as a Forrester “Customer Favorite” mirrors our commitment to pairing world-class threat data with exceptional service. Request a demo and see how the combination of best-in-class data and unparalleled customer service strengthens your security operations to maximize your threat intelligence investment.

About Forrester

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here.

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Flashpoint Named A Customer Favorite in The Forrester Wave

In this blog we explore the recently published Forrester Wave: External Threat Intelligence Service Providers, Q3 2026 report which named Flashpoint a Customer Favorite, along with naming the organization a Strong Performer with the highest scores possible in the criteria of: Fraud Intelligence, Executive Protection, and Pricing Flexibility and Transparency.

Flashpoint has been named a Customer Favorite and a Strong Performer in The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026. 

The Forrester Wave evaluation is a rigorous, data-driven analysis of external threat intelligence service providers across 23 criteria grouped into two categories: Current Offering and Strategy. Alongside its scoring, Forrester incorporates direct customer feedback into its evaluation, and the Forrester report notes that customers “laud Flashpoint’s white-glove approach to addressing diverse customer needs.”

“Customer obsession has been part of Flashpoint’s DNA from day one. When your customers are protecting financial systems, critical infrastructure, national security, and human lives, their mission becomes your mission,” said Josh Lefkowitz, CEO at Flashpoint. “Forrester has built this likeminded customer obsession into how it evaluates vendors, and it’s why being named a Customer Favorite means so much to us. We believe it reflects customers confirming Flashpoint gives them the intelligence, context, and partnership they need to carry out those missions with confidence.”

The Primary Source Advantage

Flashpoint also received the highest score possible in three criteria: Fraud Intelligence, Executive Protection, and Pricing Flexibility and Transparency. Forrester’s report describes Flashpoint’s Ignite platform as “stand[ing] out for its fraud intelligence capabilities and strong presence across the ecosystem that supports enterprises’ fraud response.” It further describes Flashpoint’s executive protection offering as “structured and comprehensive.” 

At the foundation of these capabilities is Flashpoint Primary Source Collection, Flashpoint’s proprietary approach to collecting intelligence directly from the digital environments where threats originate — providing organizations with access to high-value intelligence from open and hard-to-reach sources, enriched by human expertise and scaled by AI. We believe Forrester’s assessment speaks directly to this strength, stating that “Flashpoint is ideal for customers seeking primary source access intelligence, particularly those in the financial industry.” That strength extends well beyond financial services. Organizations across industries rely on Flashpoint to address cyber threats, vulnerability risk, fraud, physical security, geopolitical risk, and brand protection.

Purpose Built for the Problems Leading Threat Intel Teams Need to Solve

The remit of threat intelligence programs continues to expand as the volume and complexity of threats grows, accelerated by AI. Now, a single incident can cross cyber operations, fraud, vulnerability management, executive protection, and physical security, while ownership of those risks may sit across several teams. Threat intelligence solutions need to provide holistic visibility into external activity and enough context to determine what deserves attention.

Flashpoint Ignite gives those teams a common intelligence foundation. In our opinion, the Forrester evaluation reflects that breadth: Flashpoint received the highest score possible in both the Fraud Intelligence and Executive Protection criteria.

For fraud teams, primary-source intelligence can expose compromised credentials, illicit services, access sales, and emerging schemes before they translate into financial loss. For executive protection and physical security teams, it can connect online activity with potential real-world risk to people, facilities, and events.

“Flashpoint saves us over $80 million in fraud losses every year. Their proactive approach and sharp insights are crucial in keeping our financial institution secure. They’re not just a solution; they’re a strategic partner helping us stay ahead of cyber threats.”

SVP Cyber Operations, Large U.S. Financial Institution

What Security Leaders Should Look for in a Threat Intelligence Partner

Analyst evaluations give buyers a structured view of a complex market. To understand how a threat intelligence platform will perform in practice, security leaders should ask:

• How close is the intelligence to the source? Understand where the data comes from, whether it is gathered from primary sources or aggregated from third parties and scrapers, how access is maintained, and how much original context is preserved.
• How broadly can the intelligence be applied? Evaluate whether the same foundation can support the risks your organization faces across cyber, vulnerability, fraud, and physical security domains. 
• How does the threat intelligence partner work with customers? Look for breadth and depth of expertise, ability to access analyst insights directly, responsiveness, and the willingness to support complex needs as they emerge.
• Can the program evolve with the organization? The platform and services should accommodate new use cases as intelligence requirements change. In parallel, customers should be able to tailor intelligence gathering for even greater visibility into their specific threat landscape — discovering and adding sources in a fast, automated way from within their workflows.

“I have used Flashpoint for several years and continue to be impressed with the quality of their services and the thought put into each new offering. Flashpoint is one of the few vendors that has consistently demonstrated a high level of responsiveness and an in-depth understanding of the needs of any threat/fraud/security analyst. Their services cover a wide range of topics from cybersecurity to physical threats, and they are always looking for ways to improve and widen the scope of intelligence they provide.”

Lead Analyst, Cybersecurity

Read The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026 to explore the evaluation and learn more about Flashpoint’s results.

Frequently Asked Questions

What is The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026?

The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026 evaluates external threat intelligence service providers across their current offering, strategy, and customer feedback to help security leaders assess vendors in the market.

How did Flashpoint perform in Forrester’s latest evaluation of external threat intelligence service providers?

Flashpoint was named a Customer Favorite and a Strong Performer in The Forrester Wave: External Threat Intelligence Service Providers, Q3 2026. Flashpoint received the highest score possible in the Fraud Intelligence, Executive Protection, and Pricing Flexibility and Transparency criteria.

Why was Flashpoint named a Customer Favorite in the Forrester Wave?

Customer Favorite reflects feedback from customers participating in Forrester’s evaluation. Forrester reported that customers “laud Flashpoint’s white-glove approach to addressing diverse customer needs.” 

What capabilities was Flashpoint recognized for in the Forrester evaluation?

Forrester described Flashpoint Ignite as standing out for its fraud intelligence capabilities and strong presence across the enterprise fraud response ecosystem, while describing its executive protection offering as “structured and comprehensive.”

What differentiates Flashpoint’s threat intelligence?

Flashpoint is built around Primary Source Collection, its proprietary approach to collecting intelligence directly from the digital environments where threats originate. This gives security teams access to intelligence from open and hard-to-reach sources, enriched by human expertise and scaled by AI. In its assessment, Forrester stated that “Flashpoint is ideal for customers seeking primary source access intelligence, particularly those in the financial industry.” That strength extends across sectors: Flashpoint supports more than 750 customers across industries, helping organizations address security challenges spanning cyber threat intelligence, vulnerability management, fraud, physical security, and geopolitical risk.

What security use cases does Flashpoint support?

Flashpoint supports security teams across cyber threat intelligence, vulnerability intelligence, fraud, executive and physical security, geopolitical risk, and brand protection. These capabilities are delivered through Flashpoint Ignite, allowing organizations to apply a common intelligence foundation across multiple security and risk functions.

Forrester Disclaimer

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here.

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Forrester Threat Intelligence Landscape: Key Takeaways for Security Leaders

Key insights from Forrester’s External Threat Intelligence Service Providers Landscape, Q1 2026 and what they mean for security teams.

Forrester recently published The External Threat Intelligence Service Providers Landscape, Q1 2026, an overview of 34 vendors in the external threat intelligence market — defining market maturity and outlining key dynamics and use cases.

For security and risk leaders, the report offers a clear picture of how the market is evolving and where organizations should focus as they evaluate and operationalize threat intelligence.

The Market Has Moved Beyond Undifferentiated Data Collection

One of the clearest takeaways from the report is how significantly the market has matured.

Threat intelligence is no longer simply about collecting indicators or monitoring feeds. The expectation is now:

• Contextualized analysis
• Relevance to specific business risks
• Direct applicability to detection, response, and decision-making

In our experience, turning data into action is among the most pressing challenges for security leaders. At RSA Conference 2026, Flashpoint introduced new capabilities designed to address this gap by connecting adversary activity directly to business priorities, assets, and investigations.

Intelligence Is Only Valuable When It’s Operationalized

The report also calls out a central challenge: gaps in operationalizing intelligence and aligning it to business context.

Forrester notes, “Gaps in operationalizing intelligence and aligning it to business context are the primary challenge in this market. As the industry shifts from static IOCs to TTPs, scaling operational use becomes difficult when intelligence is not tightly integrated into existing detection, response, and investigation workflows.”

This reflects what we consistently see across teams:

• Intelligence exists, but sits outside workflows
• Insights don’t map cleanly to assets, users, or priorities
• Teams spend time interpreting instead of acting
  

This alignment of collection and operationalization is defining the next phase of the market.

AI Is Accelerating, But Not Replacing, Intelligence Workflows

Another key theme is the role of AI.

The Forrester report points out, “The main trend in this market is agentic AI being embedded into threat intelligence workflows to improve effectiveness and efficiency… While AI is reshaping the threat intelligence industry, human expertise remains essential to interpret intelligence, apply it to an organization’s unique risk profile, and design, validate, govern, and maintain even highly automated systems over time.”

This balance is critical.

AI is improving how teams operate day to day. Our customers largely credit AI for optimizing:

• Correlation across disparate signals
• Speed of triage and enrichment
• Detection engineering and threat hunting
  

At the same time, customers do not believe that it can replace:

• Contextual understanding of adversaries
• Business-specific risk interpretation
• Decision-making under uncertainty
  

Security teams that treat AI as a force multiplier tend to see the most impact. We explore this further in our recent work on AI and threat intelligence.

Where Flashpoint Fits Into The Threat Intelligence Landscape

In The External Threat Intelligence Service Providers Landscape, Q1 2026, Flashpoint self-reported the extended use cases of fraud, financial abuse, counterfeiting, and piracy, threats targeting physical assets, and vulnerability and exposure prioritization as the top three use cases for which clients select them.

From our perspective, the direction outlined in the report closely aligns with how we see the market evolving. Flashpoint is designed to operationalize the capabilities described in the report by linking adversary activity to business context, assets, and decision-making workflows.

From our experience as the largest private provider of threat intelligence, effective threat intelligence today requires:

• Primary source collection at scale: Direct access to adversary communications, illicit marketplaces, and closed communities — not just aggregated feeds
• Contextualized, finished intelligence: Analysis that connects activity to real-world impact across assets, people, and operations
• Operational integration: Intelligence that maps directly into workflows and investigations
• Cross-domain visibility: Coverage that spans cyber, physical, and geopolitical risk — not treating them as separate problems

What Security Leaders Should Take Away

Based on our experience working with security teams, we see a few consistent priorities for those evaluating threat intelligence providers:

1. Prioritize outcomes over inputs: The volume of data matters less than its relevance and usability
2. Look for operational alignment: Intelligence should integrate into detection, response, and investigation workflows
3. Evaluate context, not just coverage: Breadth of collection matters — but depth of analysis is what drives decisions
4. Plan for convergence: Cyber, physical, and brand risks are increasingly interconnected
5. Treat AI as an accelerator, not a replacement: Automation improves scale, but expertise drives impact

Final Thoughts

We believe Forrester’s overview reflects a market that is maturing quickly, but highlights the continued need for security teams to focus on turning intelligence into action.

For organizations evaluating providers, the question is not solely “Who has the most data?”

Organizations must also consider “Where does that data come from, and who can help us make better decisions, faster and with confidence?”

To see how Flashpoint supports this in practice, schedule a demo.

Required Disclaimer

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

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