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How Google phone number verification works, and whether you should turn it off | Kaspersky official blog

Starting last year, Android users have been seeing the “number is now verified” system notification more frequently. And in some cases people even find mysterious outgoing text messages in their history that they never sent.

These messages often cause confusion and even anxiety: has a virus infected the phone? Are tech giants spying on our phone numbers? Let’s break down how this feature works, and what potential risks it poses to your privacy.

Why all these phone number verifications?

The notification pops up whenever Google’s phone number verification feature is triggered on your device.

Its main job is to make sure that the SIM card tied to a specific phone number is physically inside the phone. Once verified, that phone number automatically links to all active Google accounts on the device.

There are several key services that rely on the verification. Most importantly, it drives Rich Communication Services (RCS) — the modern standard for “rich” messaging right inside your standard text messaging app. It feels like a popular chat app, but without the need to install anything extra. Unlike iMessage, which is locked to Apple’s ecosystem, RCS works across compatible smartphones on various platforms since it’s an industry standard set by carriers rather than tech giants. Since recently, both Apple and Android users have been able to exchange RCS messages. For this feature to work in the Google Messages app, Google needs ongoing confirmation that your SIM card is active. If you pull out your SIM card, RCS chats will keep working for about eight days before turning off automatically.

According to Google, phone number verification serves several other purposes as well:

  • Account security and recovery. A verified phone number enables quick sign-ins to your Google account, two-factor authentication, and easy password recovery.
  • Emergency services and device location. This includes Find My Device, remote phone lock, and sharing your location with emergency responders — including via satellite messaging on the Pixel 9 and certain other modern smartphones.
  • Better sharing on Google. This feature helps other people find you faster on Google Meet or Duo, use Quick Share to send you files, and see that the phone number is linked to your profile.

Google also recently confirmed that this data is used to counter scams. Verification helps block calls or text messages from spoofed numbers if both the real owner of the number and the recipient are using Android devices with verified phone numbers.

How does Google verify phone numbers?

Phone number verification technology has been around on Android for quite some time — Google was sending test SMS messages as far back as in 2019. However, it became widely visible to most users following a Google system update in September 2025. The process was baked deeper into the operating system, with number verification now running by default during initial phone setup, and re-running periodically in the background.

There are two main technical methods for the verification process. Which one your device uses depends on your mobile carrier and your version of Android.

The older method relies on hidden text messages. In the background, your smartphone sends a specialized technical text message to Google’s servers. The operating system intercepts this message before you ever see it, which is why it rarely appears in your standard text messaging app. However, due to software glitches or Android customization quirks, these texts occasionally surface in sent messages, startling users. They typically look like this: “(string of letters and numbers) Google is re-verifying the phone# of this device.” Google explicitly notes in its help documentation that standard messaging rates from your carrier may apply.

In recent years, direct carrier verification (via carrier APIs) has become the primary verification method. This approach is more modern and secure than previous ones. The smartphone sends an encrypted token containing device and SIM card identifiers to the mobile carrier, and the carrier responds with the confirmed phone number. The whole process takes just a couple of seconds and runs completely unnoticed by the user. Both global telecom giants and smaller providers have connected to this verification network. Notably, third-party apps can also tap into the results of this check through Firebase Phone Number Verification, getting confirmation from your mobile carrier about which phone number is active on the device.

“Other device data” and privacy concerns

In its official documentation, Google notes that device identifiers and SIM card data may be collected during verification. In practice, this refers to unique identifiers for the SIM card and its subscriber profile (ICCID and IMSI), as well as technical device identifiers needed to run mobile networks. Google also explicitly states that it does not sell your personal information, including your phone number, to anyone.

Naturally, sending additional unique identifiers to Google — especially given the scale of its advertising business — always raises concern among privacy-conscious users. Here’s what you should keep in mind:

Metadata collection. To run RCS, Google exchanges data with your mobile carrier. Even when the content of RCS messages is encrypted, metadata — such as who is messaging whom and when — can still be stored on your carrier’s servers, and in some cases, on Google’s servers. As cybersecurity experts at the Electronic Frontier Foundation point out, if privacy is your top priority, you’re better off sticking to dedicated encrypted messaging apps.

Linked accounts. If you have both a personal and a work Google account (or a personal and a family account) set up on the same phone, the verified number will automatically link to both profiles. The operating system does not offer built-in tools to separate numbers for different accounts on a single device.

Phone number leaks. Apps on your device can already access various user identifiers, including your phone number. However, this verification system makes it easier to link multiple phone numbers to a user who has multiple Google accounts. And while Google states that it never sells phone numbers, you cannot say the same with confidence about obscure third-party Android developers.

On by default. The feature is enabled out of the box, and most users have no idea their device is silently querying their carrier in the background. While you can opt out in your Google settings once you notice it, there’s no guarantee that any data already collected will actually be deleted.

Turning off verification — why and how

For most users, verification is genuinely helpful. It simplifies account recovery, makes finding a lost phone easier, powers modern text messaging features, and assists emergency services when every second counts.

However, if you want to minimize the amount of metadata sent to Google, mobile carriers, and other data brokers, you can manually disable the feature. Here’s how:

  1. Open your Android smartphone’s settings.
  2. Tap Google, select the account at the top, and switch to the All services tab.
  3. Under Privacy and security, tap Phone number verification.
  4. Turn off automatic phone number verification.

If you also want to disable Better sharing on Google, go to SettingsGoogleManage your Google AccountPersonal infoContact infoPhone, select your number, and turn off the setting.

If you have multiple Google accounts on your phone, you’ll need to repeat these steps for each one. Unfortunately, verification sometimes turns itself back on automatically, and there’s no reliable way to prevent this on standard consumer phones with stock software.

Keep in mind that disabling verification means losing access to RCS chats in Google Messages — forcing you to fall back on basic SMS, or switch to alternative secure messaging apps. You also won’t be able to use that number for quick account recovery should you forget your password.

To thoughtfully customize your privacy settings across all your devices — regardless of the operating system, browser, or app — check out our free online tool, Privacy Checker.

Curious about other privacy risks you might not even know exist? Check out our other deep dives, here:

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Scams in messengers: exposing the global scam-cartels exploiting everyday messagesng-heist | Kaspersky official blog

It starts with the familiar: a short message, a trusted name, a routine tone. Delivery updates, work pings, brand alerts hum in the background, rarely attracting scrutiny. You check, you answer… — until minutes later you’ve slipped into a trap built to lower your guard and hijack your trust.

That’s why messaging scams cut deep: they exploit everyday habits where instinct, not caution, leads. Communication once moved slowly, leaving room for doubt. Now it’s instant — and that speed is a weapon in criminal hands.

On our blog, we’ve already examined numerous scam schemes in messaging apps — from pig butchering, where the victim is groomed for a very long time, or catfishing, where the scammer creates a fake identity, to phishing via chatbots or through gift-giving campaigns in messaging apps.

Now, for the first time, Kaspersky has set out to capture the full end-to-end reality of messaging-based scams to understand how quickly harm occurs, how they impact trust and what remains after the interaction ends. What emerges is a highly organized and industrialized scam ecosystem embedded within everyday messaging channels such as SMS, WhatsApp, and email.

Kaspersky experts have prepared a report on targeted scams in messaging apps, detailing not only the financial but also the emotional damage caused by such attacks, as well as providing tips on how to protect yourself and avoid them. In this post, we explore the most interesting facts, but you can find more details in the full report.

The damage is underestimated

How much do you think a single successful attack via a messaging app costs the average victim? Ten dollars? Or maybe 50? You’re underestimating the scammers. Although more than a third (36%) of victims incur losses of less than $135, on average a victim loses… $733!

Country Average loss per victim
Senegal $392.94
Serbia $493.32
Morocco $504.28
Greece $609.32
United Kingdom $617.38
Côte d’Ivoire $654.11
Spain $672.67
United States $724.73
Portugal $868.20
Italy $896.02
France $1,193.58
Germany $1,369.35

The average amount lost by a victim in a successful attack via a messaging app

On the one hand, the financial hit doesn’t look catastrophic in isolation. These are micro-losses by design. Small enough that some never report them to the police. Small enough that banks don’t always investigate. Small enough to be dismissed as bad luck rather than organized crime.

But $733 is not nothing. It’s enough to cover a month’s worth of groceries, school or daycare fees, or utility bills. Against the backdrop of the global cost-of-living crisis, a single such loss can seriously dent a family’s budget.

In 11% of cases, losses exceed $1,350, and more than a quarter of victims (28%) report having been scammed three or more times in the past six months. Once scammers discover that a phone number responds, that contact becomes an asset, circulating from one database to another.

Now imagine the scale of the problem: if just 10% of the three billion messaging‑app users worldwide fell victim with the average loss, the total damage would amount to… nearly $220 billion! This is comparable to the GDP of Greece, and exceeds that of Morocco, Serbia, or Côte d’Ivoire.

It becomes clear that behind the daily flood of fraudulent schemes lie large scam cartels operating on an industrial scale, using AI to personalize messages that mimic those of family members, friends, and familiar brands. This, in essence, forms the basis of a full-fledged economy built on digital identity theft.

Scam gangs cash in on your money worries, using AI to drain your wallet in minutes

Speed beats scrutiny

More than half of successful messaging scams (52%) unfold in under 30 minutes — from first contact to the moment money or personal data changes hands — or even faster, before the victim begins to doubt the legitimacy of the sender. In fact, one in seven scams takes less than five minutes — quicker than boiling an egg!

The speed isn’t accidental. It’s the method. Scammers structure their schemes to deny the victim a chance to come to their senses. Every element is engineered to compress the decision-making window: the urgency of the scenario, the familiarity of the format, the plausibility of the request.

They rush you — faster, faster, don’t tell anyone, you only have a few minutes, solve the problem, don’t ask questions. Click the link, fill in the details, approve the transaction, or else… Or else what? The scammers’ imagination knows no bounds here, but if you don’t do something right now, you’ll definitely regret it.

Alas, the realization of what has happened usually comes when the damage is already irreversible. More than half of victims (51%) lose money; another 43% hand over their personal data — most commonly phone numbers, names, and email addresses — to scammers, and often the victim loses both.

Where and how attacks occur

A delivery notification, a bank alert, a message from a merchant you ordered from last week — messaging apps permeate every aspect of everyday life, making such interactions completely normal. An attack shouldn’t feel like an attack. It should feel like the same message you’ve received hundreds of times.

It’s no surprise that scammers focus their attention on this method of communication first and foremost. The most popular platforms for scams are predictable: WhatsApp (43%), SMS/iMessage (40%), Facebook (27%), Telegram (22%), and Instagram (19%) — these are the ones that people trust most.

A wide variety of schemes is used. Brand impersonation is now one of the three most common types of messaging scam worldwide — accounting for 31% of cases. Fake delivery notifications top the list at 38%, followed by investment scams at 37%.

At the same time, nearly two-thirds (63%) of fraudulent schemes span multiple platforms, moving from SMS to WhatsApp, from WhatsApp to Telegram, etc. In this way, scammers achieve two goals: they mimic organic messaging and evade moderation algorithms.

AI has taken scams to a new level

Just a couple of years ago, fraudulent messages gave themselves away with bad grammar, awkward phrasing, illogical requests, and an obsessive sense of urgency. Today, a phishing message looks, sounds, and reads just like the real thing.

Scam cartels want to catch people in motion — between meetings, on a commute, or during everyday tasks — when your attention is already fragmented. They mimic your mother’s turn of phrase. They match your bank’s tone of voice. They copy your courier’s format exactly. They mirror the rhythm, structure, and style of authentic brand communications across messaging platforms. And AI is accelerating all of it.

What this creates is overlap. Legitimate and fraudulent messages appear in the same environment, using the same formats, language, and triggers. The difference between them is no longer obvious.

The data shows that two-thirds of victims (66%) believe AI was used in the scam against them, 42% cite messages written by AI, 31% report generated or cloned voices, and 25% encountered deepfake images or videos.

That’s why mere awareness and “tech-savviness” may no longer be enough to protect oneself. From Gen Z to Gen X, messaging scams cut across every generation.

And what about the emotional toll?

But money is far from the only problem a victim is left with after an attack. After what they’ve been through, people develop distrust toward incoming messages, unfamiliar numbers, and any requests for action. As a result, 99% of fraud victims say they no longer trust incoming notifications in messaging apps.

This creates a crisis of trust in all digital channels in general. Every legitimate message can now be perceived as a scam. Brands, banks, and delivery services are forced to operate in an environment where the customer is, by default, in a state of distrust.

Dr. Elizabeth Carter, a forensic linguist and criminologist at Kingston University in London, notes that scammers use familiar contexts, common social settings and embedded linguistic norms to create the illusion for the victim that their decision-making is rational and reasonable in the moment. However, what is actually happening is that they construct false realities in which those decisions end up causing financial and psychological harm. She also notes that it is very hard to identify a false reality while you are in it.

After realizing they had been deceived, more than half of victims felt anger — the kind that comes from having trusted something and discovering it was used against you. 42% of victims report frustration, 38% — feeling upset. Moreover, several months later, these feelings haven’t gone away: nearly half of all victims (48%) are still angry, a third (33%) remain frustrated, and 30% are upset.

And nearly one in 10 victims don’t tell anyone what happened. They feel shame, a sense of having fallen for something so obvious. This leaves a significant portion of the actual damage unreported: only 24% of victims contact the police, and only 23% report it to their bank.

Messaging scams aren't just a personal problem, they're bleeding the world economy dry

So what can be done?

The crisis of trust — and even a touch of paranoia — that has arisen due to widespread attacks on users can linger in victims’ minds for a long time, affecting their quality of life. To prevent this, follow these guidelines:

  • Pause before you act. The sense of urgency you feel is almost always artificial. A legitimate bank, retailer, or delivery service won’t penalize you for taking 30 seconds to verify before clicking a link or confirming details. It’s precisely this instinct to resolve the situation quickly that scammers are counting on.
  • Verify through another channel. If a message appears to be from a relative, colleague, or company you trust — contact them through another channel before taking any action. Use secure verification methods, and cross-check identities when something doesn’t feel right. For families, agreeing on a “safe word” in advance can defeat even the most convincing voice clones.
  • Use a password manager. It will not only help you generate strong, unique passwords for all your accounts and store them securely, syncing them across all your devices, but also protect you from spoofed sites. Even if you click a phishing link and land on such a site, our password manager will notify you about the domain mismatch and refuse to autofill your username and password.
  • Use protection that works in real time. Modern security solutions, such as Kaspersky Premium, provide real-time protection against malicious links and phishing attempts in the apps and websites you use every day. On Android devices, a dedicated layer of anti-phishing security scans and neutralizes suspicious links as they appear, even within notifications, before you even have a chance to click them.

We’ve covered other threats in messaging apps in similar articles:

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