Cyber security and operational resilience go hand-in-hand. Organizations have invested heavily in defending against breaches, ransomware, and service disruptions, building layered defenses designed to keep attackers out and systems running. But recent geopolitical developments are forcing a broader and more uncomfortable realization – the next major disruption may originate in the physical world rather than in code. As cloud infrastructure becomes more deeply embedded in the fabric of global economies and national systems, it is no longer just a platform for operations, but an extension of the attack surface. And it is this shift that introduces an entirely new category […]
Palo Alto Networks, ServiceNow, and Bell Canada have come together in a strategic collaboration to build an innovative ServiceNow application that creates an automated bridge between world-class security operations and industry-leading service management.
Large enterprises need robust security at cloud speed, but operational complexity keeps getting in the way. Here’s what that looks like in practice:
Operations teams juggle multiple dashboards. When an issue surfaces, they are bouncing between the Prisma® SASE (secure access service edge) console to identify the incident, ServiceNow to log the case, and a customer support portal to escalate the issue. Every handoff inflates MTTR (mean time to resolution) and introduces room for error.
Customers are stuck in a deployment purgatory. Manual infrastructure configuration, connector setup, and mobile user onboarding can stretch on for weeks or months. Every day spent wrestling with configuration files is a day that value isn’t delivered.
Multi-tenant management doesn’t scale. If operational overhead grows linearly with each new tenant, the business model ultimately caps itself.
Bell Canada, through its innovative and security-first approach in the Canadian market, is a lighthouse partner that helped pioneer this innovation through its deep engagement with ServiceNow and a strategic partnership with Palo Alto Networks. With a strong focus on delivering exceptional customer value, Bell helped drive the vision for a simplified, scalable approach to SASE management.
Driven by their commitment to service excellence and customer outcomes, Bell worked closely with Palo Alto Networks and ServiceNow on this solution, accelerating customer time to value and simplifying operational complexity. Bell was among the first to champion this vision, acting as a market thought leader and helping shape a new standard for integrated SASE and service management outcomes in Canada.
Large Enterprises and Managed Service Providers can accelerate time to value by automating the entire lifecycle of Prisma SASE, from deployment to ongoing incident response through a newly launched Prisma SASE app on the ServiceNow store. The Prisma SASE app can accelerate MSP service delivery and management, significantly shrinking time to value and thereby positively impacting both top-line revenue and bottom-line EBITDA.
The Prisma SASE Platform Is Accelerating Value through Unified Automation and Platformization
Time to value (TTV) is one of the most critical metrics for IT teams helping customers move forward. With the Prisma SASE app, customers can go from implementation to go-live in just hours. There’s no need to build custom API integrations or take on technical debt for Day 0 to Day N operations. The app automates infrastructure setup, including ZTNA connectors and mobile user workflows, so providers can get their SASE offerings to market faster.
Optimizing Service Delivery through Unified Incident Lifecycle Management.
The joint solution eliminates swivel chair operations. Security and network administrators no longer need to toggle between the Prisma SASE console, ServiceNow and support portals. Incident ingestion and management now happen in one place. Incidents stay in sync, manual overhead drops, and mean time to resolution improves. For MSPs, there’s the added benefit: they can create Palo Alto Networks CSP (Customer Support Portal) tickets directly from the ServiceNow SASE app, making incident correlation and troubleshooting straightforward.
Drive Scalable Growth by Automating Cross-Instance Support with Service Exchange
ServiceNow’s Service Bridge is a major unlock for Managed Service Providers scaling their SASE offerings. It automates cross-instance support so critical security incidents and status updates flow between the MSP’s ServiceNow instance and the customer’s ServiceNow instance without manual sync work. This creates operational transparency and a better service experience for customers while MSPs can deliver faster without adding headcount or complexity.
Key Takeaways:
Rapid Time to Value: Shift from months of manual configuration to hours of automated deployment by leveraging out-of-the-box integrations that eliminate custom R&D and technical debt.
Unified Operational Excellence: Eliminate "swivel chair" management by unifying incident ingestion, ticket syncing and support portal escalation into a single ServiceNow interface, significantly reducing MTTR.
SASE at Scale: The Prisma SASE app provides a unified architecture that scales across tenants automatically, ensuring security keeps pace with business growth.
Take the Next Step
As you adopt SASE, take out the complexity of implementation with the Prisma SASE app.
Download the App: Visit the ServiceNow Store today and download the Prisma SASE app to start automating your deployment.
Meet Us at MWC: Are you heading to Barcelona forMobile World Congress (MWC)? Come see these integrations in action. Stop by the Palo Alto Networks booth (Hall 4, Stand D55) for a live demo and to chat with our experts about simplifying your SASE implementation.
Contact our sales team for any additional questions.
At Palo Alto Networks, we believe that the true measure of our technology isn’t just in how it performs in the lab, but how it empowers our partners to solve critical security challenges for their customers. That is why we are incredibly proud to announce that Palo Alto Networks has been recognized by CRN with the 2025 Products of the Year Award for Cortex XSIAM® and 2025 Tech Innovator Award for Prisma® SASE.
This recognition is particularly meaningful because it is not decided by a small panel of judges. The CRN Awards are determined solely by ratings from solution providers – the people who are out in the field every day, deploying these tools to secure the modern enterprise.
Here is a look at why partners are betting on our platform.
Cortex XSIAM Outperforms Legacy SIEM by Sweeping Award Subcategories
Solution providers validated the shift to AI-driven operations by voting Cortex XSIAM the definitive choice for the modern SOC. We secured the Overall Category Winner title in the CRN 2025 Products of the Year Awards for Security Operations Platform/SIEM. Ranking #1 in technology, revenue and customer need, this verdict comes directly from the experts who deploy security architectures every day.
The Clean Sweep
Cortex XSIAM swept the board. We secured the top ranking across all three evaluation criteria:
This trifecta proves the platform excels in practice, not just theory. The legacy SIEM era is giving way to something fundamentally different.
For our partners, XSIAM represents a shift from "managing tools" to "delivering outcomes." By unifying SOC capabilities into a single, AI-driven platform, we are enabling solution providers to offer faster detection and remediation services without the operational overhead of legacy SIEMs.
As Dave Kennedy, Co-Founder & Chief Hacking Officer at Binary Defense, notes:
Effective security operations depend on actionable intelligence. Cortex XSIAM delivers the depth and precision our analysts need to connect the dots and act decisively. This award-winning platform, now recognized as CRN’s 2025 Product of the Year, strengthens our shared mission to protect organizations from evolving threats.
To dive deeper into how Cortex XSIAM continues to lead with AI-driven innovation, watch the on-demand webinar introducing the revolutionary Cortex AgentiX.
While XSIAM is transforming security operations, another Palo Alto Networks solution is reimagining network security entirely.
Prisma SASE Is Redefining Network Security
We believe being recognized as a Tech Innovator is a powerful validation of our commitment to delivering a best-in-class security that empowers our customers.
Prisma SASE from Palo Alto Networks is a comprehensive SASE solution converging networking and security for the entire hybrid workforce. Prisma SASE secures users, apps, data and devices everywhere. It delivers best-in-class security, exceptional user experiences and simplified operations through a unique multicloud architecture, single console, unified policies and AI copilot.
We secured this award primarily due to our deep understanding of customer needs. At Palo Alto Networks, understanding customer needs isn't just about listening to feedback on existing features; it's about anticipating where the future of work is heading. We don't just build security; we build solutions that adapt to our customer’s reality. Listening to over 70 thousand of our customers, we continue to push the boundaries of security, culminating in our latest Prisma SASE 4.0 launch.
The Power of the Platform
Winning 2025 Product of the Year and 2025 Tech Innovator in both SecOps and Network Security underscores the reality that today’s partners and customers are looking for unified, best-in-class solutions.
Whether it is revolutionizing the SOC with Cortex XSIAM or securing the hybrid workforce with SASE, these awards reflect the trust our solution providers place in us. We are committed to continuing this momentum, equipping our partner community with the innovation they need to stay ahead of tomorrow’s threats.
Thank you to all our partners who voted and continue to trust Palo Alto Networks as your cybersecurity platform of choice.
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