Virtually every website selling products or services features a live chat widget. It usually appears as a small window in the corner of your screen, complete with an agent’s name and picture.

Sometimes these chats simply collect tickets for tech support or sales to process. But often there’s a real person on the other end of the screen. And here’s where many users get an unwelcome surprise: agents can see absolutely everything you type into the chat box, even if you have no intention of sending it. In this article, we break down why this happens and what you can do about it.

All in the name of customer experience

It’s all thanks to a feature known as live typing preview, or real-time typing view, which exists under one name or another in almost every popular customer chat platform. Here’s how the developer of LiveAgent, a customer support system used by more than 40 000 companies, describes it in its blog: “This live chat typing preview allows agents to anticipate questions and deliver faster responses. Additionally, real-time chat monitoring enables supervisors to oversee chat interactions, ensuring quality and timeliness.”

While that might sound helpful and harmless to some, having their unsent messages watched without their permission can trigger outright panic for others. To make matters worse, it’s almost impossible to tell whether the website uses the feature. That is, unless the chat agent admits it to you directly… or replies to a message you decided not to send.

As an alternative, you can run a quick test: type out a message in the chat box, wait 15 seconds, and see if the agent starts typing a response. If they do, you’re almost certainly dealing with real-time typing view. Whether to continue that conversation is up to you. Most importantly, never type personal information into a chat box — even if you are doing so from a Kaspersky Premium device.

Real-time typing view is just the tip of the iceberg. In reality, websites collect far more information than you might think. You’re likely already familiar with cookies, and have probably asked yourself at least once, “Should I accept these or not?” We answer that and other questions in our post Taking the biscuit: why hackers like cookies so much.

Tracking techniques that use web beacons and tracking pixels are not as widely known. To learn why they’re a concern and how to turn them off, check out our post Who is tracking you on the web and how.

Another technology that remains largely unknown to the general public is session replay scripts. These tools allow website owners to watch a recording of your visit: how fast you moved your cursor, where you clicked, which pages you browsed, and what you added to your shopping cart.

Of course, the primary goal of session replay is the same as real-time typing view: improving customer and user experience. It helps companies analyze your behavior, identify friction points, and make improvements. If a customer fails to complete a checkout or encounters a technical issue, developers can review the recording of their session to pinpoint what went wrong.

In theory, it sounds helpful enough: “We will collect a small amount of data about you to make the site better for you.” In practice, however, this approach comes with significant risks for users.

What’s the catch?

The primary risk here lies in whether websites collect this data legally, how they store it, and whether they share it with anyone. While you can usually gauge legality by reading their privacy policy, the terms of data storage and sharing are often described vaguely.

On top of that, users rarely realize an agent can read their message before it’s actually sent. If you change your mind about asking a question, edit a sentence, or delete your text entirely, that doesn’t mean no one saw the draft. Unlike cookies, opting out of this technology is practically impossible. Most chat widgets simply don’t offer a setting to disable typing previews.

As for tracking pixels, web beacons, and session replays, they’re essentially a form of digital surveillance. Beyond collecting vast amounts of data, they can also slow down your device’s performance. Even worse, if attackers compromise a website’s analytics system, they can gain access to this data, reconstruct your path through the site, and uncover details that can be leveraged in future attacks. To learn more about how scammers pull off these tricks and how social engineering works, check out our post They’re reading you like a book: scammers’ favorite tricks.

While you can’t prevent a potential breach on a third-party website, you can — and should — take steps to secure your own browsing session.

What you can do about it

First and foremost, pay close attention to what you type in a chat box. It’s critical never to share personal data, credit card numbers, logins, passwords, or any other sensitive information with live chat agents.

Beyond that, there’s always a risk of landing on a phishing site and entering your account credentials there. To prevent this, we recommend using our security solutions, which block visits to malicious and suspicious websites. We also suggest storing your credentials in Kaspersky Password Manager — our password manager won’t let you auto-fill saved logins and passwords on a fake site.

Users of Kaspersky Standard, Kaspersky Plus, and Kaspersky Premium have access to our Private Browsing feature (on Windows and macOS). It prevents third-party services from tracking your online activity and collecting real-time information about what you do on websites.

To minimize the risk of data leaks, keep these tips in mind:

• Never type anything into a chat box that you aren’t prepared to send. On almost every website, the agent can see your text while you type, so deleting a message is no guarantee it stays private.
• Keep in mind that your activity on a website may be recorded. These recordings can capture your clicks, page navigation, and form inputs. Treat every website as if your actions are being watched.
• Pay attention to privacy policies. Reputable companies typically state whether they use analytics tools, session recording, or third-party support services.
• Approach chat interactions with caution. Real-life rules apply here as well: never share verification codes, passwords, phone numbers, or other sensitive details in a chat.
• Be smart about accepting cookies. Taking a moment to check what information a website collects is well worth the effort — it helps you make an informed choice about whether you’re comfortable sharing that data.

Tired of endless digital tracking? Here’s how you can protect yourself and your data:

• How to shrink your digital footprint
• Why data brokers build dossiers on you, and how to stop them doing so
• Turning purple: how visited links threaten your privacy
• How smartphones build a dossier on you
• The incognito myth: how private browsing really works
• Advertisers sharing data about you with… intelligence agencies

Malicious actors have developed a new way to steal data stored by Chrome for Windows. Researchers discovered the technique while analyzing a fresh build of an infostealer known as VoidStealer. The new method allows the malware to bypass Chrome’s Application-Bound (App-Bound) Encryption (ABE), a mechanism intended to protect session cookies and other valuable information stored in the browser.

Google hoped this mechanism would secure the master key Chrome uses to encrypt all sensitive data. Unfortunately, this isn’t the first time malware authors have found a workaround for this defense — leaving secrets stored in Chrome vulnerable once again.

How App-Bound Encryption works in Chrome

Google introduced App-Bound Encryption in July 2024 with the release of Chrome version 127. The company’s announcement mentioned infostealers snatching cookies from Chrome users on Windows as the primary problem ABE was intended to solve. We’ve already covered in detail what these files are and the consequences of their theft, so we’ll only briefly recap the main facts here.

Cookies are small files that the browser saves to the user’s device at a website’s request to remember various site settings. Of particular value to attackers are session cookies, which are used for automatic authentication on websites. It’s thanks to these files that we don’t have to enter a username and password every time we revisit a site.

But this convenience carries a risk: stealing these files allows an attacker to use an already-authenticated session without entering a username or password. This allows them to impersonate the user, which can lead to account hijacking, theft of personal or financial data, and other adverse consequences.

Infostealer Trojans are particularly dangerous for Chrome users on Windows. This is because, on this OS, Chrome previously relied solely on the standard built-in Data Protection API (DPAPI). With this system encryption mechanism, applications don’t need to create and store encryption keys to protect data.

The limitation of DPAPI is that it doesn’t protect data from malware that’s already successfully compromised the system and is capable of executing code on behalf of the logged-in user. This is exactly what stealers exploit: since they typically run with the user’s privileges, they can simply request DPAPI to decrypt the browser’s protected data.

The ABE mechanism was designed to solve that specific problem. The core idea is right in the name: App-Bound Encryption means the encryption is tied to a specific application. To achieve this, a separate service running with system privileges is responsible for protecting the key used to encrypt Chrome’s data. It verifies which application is requesting access to the key, and denies the request if it doesn’t originate from Chrome.

As a result, the architects of this feature assumed that to access ABE-protected browser data, an infostealer would either need to escalate its privileges to system-level, or inject malicious code directly into Chrome. In theory, this should have made attacking Chrome significantly harder and reduced the effectiveness of mass-market infostealers. As you might have guessed, things didn’t go quite that smoothly in practice.

Previous successful bypasses of Chrome’s ABE

Just a couple of months after Google announced the implementation of App-Bound Encryption in Chrome, many infostealer developers claimed they’d already bypassed the protection. Among them were the creators of Meduza Stealer, Whitesnake, Lumma Stealer, and Lumar (also known as PovertyStealer).

Of course, you shouldn’t take malware developers at their word, but legitimate security researchers were able to confirm at least some of the claims. Bypasses for Google Chrome’s new data protection feature did become available almost immediately after its release.

A month later, in October 2024, tech enthusiast Alex Hagenah published a tool on GitHub called Chrome-App-Bound-Encryption-Decryption to bypass Google’s new security mechanism. Analysis of the tool’s code revealed that its author used roughly the same methods that attackers were already heavily exploiting.

What followed was a game of cat and mouse: security researchers and stealer developers came up with new tricks to circumvent App-Bound Encryption, while Google patched the newly discovered loopholes with varying degrees of success.

VoidStealer — a new data-nabbing menace

This brings us to recent events: in March 2026, news broke about a stealer named VoidStealer, which utilizes a brand-new and, by all accounts, highly effective method for bypassing ABE.

The malware authors developed an attack technique that targets the brief moment when the master key sits in the browser’s memory in plaintext. This occurs because, at a certain point, the browser inevitably has to decrypt its data to actually use it — for instance, to automatically sign in to a website with the relevant session cookie or to access saved credentials.

To exploit this window of opportunity, the malware attaches itself to the Chrome process as a debugger — a tool that allows one to control a program’s execution, pause it, and inspect its memory. In legitimate scenarios, these tools are used by developers to find and fix bugs, analyze application behavior, and test performance.

The malware identifies the specific section of code where data decryption takes place. It then sets a breakpoint at that location; when the program’s execution reaches that point, the browser effectively freezes. This is how the malware catches the exact moment the master key is sitting in RAM in plaintext; it then reads the key directly from memory.

It’s worth noting that everything mentioned above also applies to other Chromium-based browsers that use ABE, including Microsoft Edge, Brave, Opera, Vivaldi, and others.

How to avoid falling victim to infostealers

The scale of VoidStealer’s reach could be significant, as its developers operate under the malware-as-a-service (MaaS) model. This means they rent out the ready-made tool to other attackers, so they don’t need to develop custom malware from scratch.

This situation demonstrates that relying solely on built-in security mechanisms isn’t enough. Unfortunately, stealer developers are coming up with new workarounds faster than browser and operating system developers can roll out patches.

Here’s what users can do about it:

• Avoid installing programs from suspicious sources. This will minimize the chances of malware infiltrating your system.
• Learn how ClickFix attacks Lately, stealers have frequently been distributed using this specific malicious tactic.
• Keep your OS and software updated on all devices. Timely updates help patch many of the vulnerabilities that malware exploits.
• Install a robust security solution on all your devices. It’ll block suspicious activity in real time and alert you to potential threats.

As an added precaution, avoid storing passwords and bank card info in Google Chrome or your Notes app, as these are the first places any self-respecting stealer looks. Instead, use a secure password manager.

Stealers are hunting for your data, finding ways to infiltrate both computers and smartphones alike. To protect yourself from theft, check out our other related posts:

• Crypto thieves ramping up attacks on Apple users
• CrystalX RAT can flip your screen and steal your crypto
• Android Trojan posing as government services and Starlink apps
• Stealka stealer: the new face of game cheats, mods, and cracks
• Your cat pics are at risk: the threat posed by the new SparkKitty Trojan