Blackpoint is a well-regarded provider of managed detection and response services to the MSP sector. Founded by former NSA employees, their autonomous containment model is highly effective and helps block attacks fast. But the company’s offerings and approach have certain limitations. If you’re exploring Blackpoint alternatives, this guide is for you.  We’ll be looking at […]

The post 6 alternatives to Blackpoint for your shortlist appeared first on Heimdal Security Blog.

Benedict Jones spent years working for McAfee and Sophos. While doing threat research at Sophos, he spotted a problem in mobile threat defence that nobody had actually fixed. He’s now CEO and founder of Trustd Mobile, and the story of how he got there says more about MSP buying decisions than most vendor pitches ever […]

The post Innovation wins. Why smaller beats bigger appeared first on Heimdal Security Blog.

I’ve spent enough time around AI adoption now to notice a pattern. Ask a business how AI is going for them and the honest answer is, lately, “we’ve got Copilot, and it’s not great.” That gap between the hype and the reality is exactly where Samantha North operates. Sam runs an AI transformation agency, helping […]

The post AI adoption that pays off is built around keeping humans in the driver’s seat appeared first on Heimdal Security Blog.

It’s tempting for MSPs to write off event sponsorship in education as a waste of money. You sponsor an event, hand out flyers, follow up with an email, and hear nothing back. Rick Cowell says you’re judging it on the wrong timescale. Rick spent 20 years as a school network manager, and he founded the […]

The post The Planting Seeds philosophy. Selling into schools takes years, not quarters appeared first on Heimdal Security Blog.

Most of the cyber incidents landing on our desks these days start with someone believing a lie. It’s not a brilliant piece of code that causes most breaches. A convincing email, a confident phone call, and a fake sense of urgency can make people hand over exactly what the attacker needs. Last week I talked […]

The post The risk awareness radar. A superpower every MSP needs to train appeared first on Heimdal Security Blog.

Heimdal did not start as a traditional cybersecurity company. It started with two Danish cybersecurity researchers, a piece of innovative technology and a challenge. Could they create something that could identify vulnerabilities, intercept malicious activity and help protect machines before threats could take hold? That technology went on to compete at the Defcon CTF world […]

The post How Heimdal grew from a bold idea into a global cybersecurity platform appeared first on Heimdal Security Blog.

“Make everyone one percent better and it compounds across the team.” That’s the line Joe Head wrote about his own job and when I read it back to him, he didn’t hesitate. “That is 100% the objective,” he said. Joe runs AI adoption for an 80-person team as the only AI automation specialist in the […]

The post Tools Change. Teach People How to Keep Up appeared first on Heimdal Security Blog.

Your client is no longer just buying your security advice. They’re auditing whether you live by it.  That was a clear message from my exclusive interview with Heather MacDonald Alford, an MSP finance specialist and owner of Counting Creators.  Heather’s exactly the kind of customer MSPs should be paying attention to. She’s informed, commercially minded, and willing to challenge vendors to […]

The post Cyber-Aware Customers Are Raising the Bar for MSPs and Other Vendors  appeared first on Heimdal Security Blog.

MSPs spend too much time talking to other MSPs and not enough time talking to the people they’re supposed to serve.  That’s Paul Croker’s view of some of the channel’s biggest growth problems.   While most industry events bring technology professionals together, they rarely put them in the same room as the business leaders making […]

The post Breaking the MSP Echo Chamber: The Power of Community appeared first on Heimdal Security Blog.

Cybersecurity failures now happen beyond the OSI stack. Faulty governance, the human factor, and AI tools create new attack surfaces. After seven years working across cybersecurity, cloud infrastructure, and Zero Trust architecture, Jayal Yadav explains how we got here and what organizations still get wrong. “The original seven layers of the OSI model still matter. […]

The post The OSI Model and Its Two Missing Layers appeared first on Heimdal Security Blog.

Your biggest customer loves you. Three years together. They trust you, pay on time, and refer others. From where you sit, that’s loyalty. From where a buyer sits, that’s a $$$ discount on your exit. This perception gap kills more MSP deals than bad financials. Sam Levy saw it constantly when he led tech mergers […]

The post When Buyers Discount MSPs With One Big Customer appeared first on Heimdal Security Blog.

Ross Brouse has a name for what he sees every day. The Frankenstack. “The lack of operational simplicity comes from piling on tools, building that Frankenstack, as I call it,” says Brouse, President and COO of Continuous Networks, an MSP serving healthcare clients. He’s watched it happen over and over. MSPs go to a conference, […]

The post Tool Sprawl Taxes Your Business More Than You Think appeared first on Heimdal Security Blog.

Many MSPs want to grow, but internal complexity often holds them back. In this guest article, Portland, a Heimdal partner, breaks down how fragmented systems and unclear value messaging can quietly erode profits, compliance, and trust – and how to fix it.  The “system bug” holding MSPs back “Stop talking about technology. Start talking about […]

The post Is Your Tech Stack Killing Profitability? The Silent Bug Crippling MSP Growth appeared first on Heimdal Security Blog.

Your senior analyst stares at alert number 47. It’s not even lunch. Another “suspicious login detected.” They switch to the third dashboard of the morning, cross-reference the user activity, and confirm what they already knew. Bob from accounting is working late again. Meanwhile, three dashboards over, actual lateral movement is happening on a client’s network. […]

The post Agent Fatigue Is Real and Your Security Stack Is to Blame appeared first on Heimdal Security Blog.