Here’s a counterintuitive truth: the ultimate goal of threat hunting isn’t to find more security incidents—it’s to drive continuous improvement across your entire security program. We’re not hunting merely to find present bad; we’re hunting to decrease the probability of future bad.
Think of it like debugging. You don’t debug just to find bugs—you debug to build better software. Each bug you find teaches you something about your system, improves your testing, and makes future bugs less likely. Threat hunting works the same way.
The Cyclical Nature of Threat Hunting
Every threat hunting framework can be thought of as a cycle that improves with every revolution.
Step 1: Determine Your Focus
The biggest challenge in threat hunting? Answering this question: “Where do we even start?” You can’t just randomly poke around in logs hoping to find something interesting. You need a method to focus your efforts.
The good news is that there are several effective approaches, and you don’t have to pick just one. In fact, most mature programs blend approaches over time.
Hypothesis-driven hunting starts with an educated guess, perhaps informed by the latest threat intelligence. Maybe something like, “I bet adversaries are using scheduled tasks for persistence on our web servers.”
Baseline hunting flips the question entirely: instead of rooting around for specific threats, you map what “normal” looks like in your environment, then investigate anything that doesn’t fit the pattern.
Statistical analysis tools like RITA let you approach those patterns from yet another angle. They surface statistically weird behaviors and connections, giving you a prioritized list of anomalies to consider and maybe investigate.
Machine learning models can highlight specific events that deviate from learned baselines, essentially saying “start here” with confidence scores attached.
Step 2: Investigation
The real detective work happens here. Investigation is iterative and rarely linear. You start broad, progressively narrow your focus by filtering out known-good activity, and follow interesting patterns wherever they lead. One scheduled task leads to a user account, which leads to authentication logs, which leads to source IPs, which leads to ... you get it.
The “art” is knowing which threads to pull and which to drop. Something can be technically anomalous but contextually benign, like a DBA running weird queries at 2 AM because production is on fire.
Step 3: Discovery and Analysis
Eventually you reach a conclusion. Maybe you found a threat. Awesome! Now hand it to incident response.
But maybe, or most likely in fact, you found nothing…
Here’s the critical mindset shift: finding nothing isn’t failure. It’s validation—discovery of a different kind, even. A thorough hunt might confirm that your defenses are working and that an attack isn’t happening (win!). Or it might reveal that a detection you thought existed doesn’t, or that it’s misconfigured and wouldn’t fire even if the attack happened (also a win because now you know what to fix).
Approached with this mindset, any outcome is a win, and every hunt ultimately makes you more secure.
Step 4: Knowledge Refinement and Improvement
This is where threat hunting transforms from investigation into force multiplication. Everything you’ve learned feeds back into your security program:
Create detection rules so you don’t have to manually hunt for the same thing again.
Document baselines about normal behavior in your environment.
Share knowledge with your team and the wider community (Document!).
Generate new hypotheses for the next hunt (Back to Step 1...).
Close visibility gaps you discovered.
Measure and communicate your program’s value.
This phase is what makes hunting a continuous improvement engine. Each excursion expands detection coverage, deepens environmental knowledge, sharpens hunting skills, and strengthens overall security posture.
The Self-Improving Loop
The real power of this hunting “loop” is its cumulative nature. Your first few hunts might feel slow and uncertain. But knowledge accumulates. Patterns become obvious. Investigation approaches become routine. Organizations committed to sustained hunting programs often hit critical mass around 12–18 months, where value accelerates dramatically.
Remember: You’re not just looking for today’s threats. You’re building tomorrow’s defenses. Every rotation improves your skills, the program, and the rotations themselves. That’s the threat hunting flywheel.
Security, Orchestration, Automation, and Response (SOAR) is still a foreign concept to some but has rapidly evolved into a necessity for high-performing SOCs. SOCs without a SOAR — or without meaningful automation — will struggle with manual repetition, duplicate alerts, and slow response times as they scale. With SOAR, many of these problems can be addressed or reduced.
While SOAR isn’t a “silver bullet” by any means, the operational impacts are real because of the power it gives a SOC to optimize workflows, centralize security alert management, and minimize threat response time (or mean time to resolution). According to the Ponemon Institute, organizations can receive on average upwards of 17,000 malware alerts per week. The BHIS Active SOC reduced overall ticket volume by roughly 60% through intelligent alert grouping — consolidating related signals into single cases instead of working them as individual alerts.
How SOAR Works
To understand how this is possible, we need to discuss what SOAR is and how it works. A SOAR is a platform specialized primarily around security use cases. This platform serves as a centralized hub for data enrichment, integrations, and response actions, all of which take place in the context of “playbooks.” Think of a playbook as a flowchart, where each step performs a specific operation.
At the top of the flowchart, data (let’s say an EDR alert) initially enters the playbook. As it continues, decision points control the directional flow, API requests gather additional data or perform actions, and finally, there is some sort of output. So, a SOAR is really a technology—a curated set of tools and processes that work together to automate what can be wisely automated so as to serve as a happy medium between total manual management and total automation to maximize a SOC team’s ability to respond quickly and appropriately despite the problems and time constraints that the team encounters due to sheer volume.
Real-World Application
Consider a real-world example: Suppose that a device triggers a low-confidence EDR alert. Since it’s low-confidence, the EDR doesn’t take any action and sends it to the SOAR. The SOAR makes an API call out to VirusTotal (a service for detecting malware) with the indicators of compromise (IOCs) of the alert. If the IOCs return as malicious, the SOAR reaches back to the EDR, which in turn, isolates the host.
Now let’s say that this EDR alert fired 100 times, each on a different signature, all on the same host. Let’s also say that network detections for Command and Control also started firing related to that user. With a SOAR, all of those disparate signals could be condensed into one singular Case, rather than a number of individual alerts. Using logic within your SOAR playbooks, you could group all these events together based on numerous field values, going a layer deeper than you normally could with a SIEM, which usually just allows for the suppression of duplicates.
Challenges of Implementing SOAR
Now that you understand the potential power of a SOAR, you might be asking, “Hayden, why isn’t everyone using a SOAR then?” There are a few good reasons for that:
A high price tag: While some offerings are maybe tens of thousands a year, some of the larger enterprise offerings could run you hundreds of thousands a year just to purchase the product.
Required expertise: A SOAR is a very powerful, but very delicate, tool. Used correctly, it could do the work of several FTEs for your team; used incorrectly, at best it may not work as you want, and at worst it could cause runaway scenarios of automated containment or remediation. Having qualified SOAR engineers on your team is critical to extract the true value of the technology.
Implementation effort: Even the most expensive SOAR won’t solve all your problems immediately. Like any technology, it will require maintenance and updates, but with a SOAR, you also have to build many of the functions that you need or at least cater them to your use cases.
The Bottom Line
It may sound like I’m trying to convince you that a SOAR isn’t worth the effort, but that couldn’t be further from the truth. On the contrary, SOAR is becoming an expectation for any high-performing SOC, rather than a nice-to-have. As volume and complexity of alerts increase, a SOAR becomes essential to respond quickly and adequately to these alerts.
As AI becomes increasingly utilized throughout the security space, it's important to consider how it should be used most effectively. We've all seen companies adding AI into every offering and function they perform, often as much as possible.
In security operations, this creates a divide between two types of companies:
Companies that rely primarily on AI to do the work
Companies that enable their operators to become higher performers through the use of AI
Both types address a clear problem: volume. Anyone who has worked in a SOC knows that alert volume results in burnout, limits the number of customers you can support, and takes time away from more important tasks. Using AI to accelerate triage of high-volume, lower-complexity alerts is a practical and effective strategy. It frees analysts to focus on the ambiguous cases that require human judgment. With the right context and data, AI can meaningfully assist in distinguishing malicious from benign activity — but "most of the time" isn't good enough when a miss means a breach. AI augments the analyst; it doesn't replace their judgment.
That said, keeping a human in the loop is critical for the fringe cases: AI hallucination, highly complex technical investigations, and even situations where attackers attempt to fool the models with injection or evasion techniques.
Let's talk about some ways you can be the second type of company: the one that enables operators rather than replaces them.
AI for Triage Enhancement
Utilizing AI for enhancement of the triage process is something all security operation centers should be doing right now. While AI may occasionally be wrong or may hallucinate, anyone not taking advantage of it to work across the huge amount of data that SOCs process will fall behind their competitors.
I'm not suggesting that an AI model should be constantly closing alerts. Instead, consider this: Could an AI elevate alerts that would otherwise not have been investigated?
All SOCs process swathes of low-fidelity or low-severity alerts that are usually suppressed, deduplicated, or closed out through automation. What if you could use an AI model to review these alerts that would've been closed anyway and elevate those requiring human response to higher priorities? The worst-case scenario—a false negative—isn't applicable here. These alerts wouldn't have received much attention anyway. In the ideal scenario, you could intelligently review alerts your analysts wouldn't have looked at otherwise, escalating truly concerning activity for a human to look at.
AI for Quality Assurance
Another clear use case for AI in SOCs is quality assurance. Many QA checks on investigations are random, but what if you could curate a set of prompts that tasks AI with looking for common mistakes within your investigations and notifies a human to review them?
The AI could highlight the causes for concern, providing a starting point for the human analyst. It could even offer suggestions to both the reviewer and the analyst, making note of possible improvements. The higher quality the QA prompts, the better the feedback.
AI for Validation
Similar to the first use case mentioned, AI could validate analyst investigations and look for logical gaps or potential blind spots. Effectively, it could be used to provide top cover for analysts, giving them more space to triage quicker without chasing down every lead, knowing that the model (ideally trained on past cases!) is fact-checking and logically validating their investigation, freeing them to confidently triage without second-guessing themselves.
Human Augmentation
While AI excels at handling repetitive high-volume tasks, human expertise remains essential for complex investigations, fringe cases, and maintaining accountability. Rather than viewing AI as a cost-cutting tool to reduce headcount (or to take on many more customers with the same headcount), think of it as an investment that multiplies the effectiveness of your existing team. By strategically deploying AI to handle or fact-check routine work, you free your analysts to focus on the sophisticated threats that truly require human judgment and critical thinking.
If you take one thing from this article, I want it to be this:
Using AI to augment your operators may not show the same immediate "return" as replacing them, but, over time, it will increase your service quality tenfold.
Cross-environment attacks demand a new approach to security operations. Learn how Unit 42 Managed XSIAM helps SOC teams investigate complete attack paths.
Back in my analyst days, I built maturity models for a SOC (2018), a SIEM (2018), vulnerability management (2017) and threat intel (201?). Later, just for fun, I cooked up a simple SOAR adoption maturity model (2022). All of them were vaguely CMM-shaped: you start ad hoc, you get defined, you get measured, you get optimizing, magic! The ordering was not decorative. Each level existed because the one below it produced something the next level needed. Largely, you cannot jump levels, and if you do jump, you land in clown realm.
this is how Gemini imagines this blog
2026, now the pitch has changed. With AI (agentic, of course!), the story goes, a low maturity SOC can leap to maturity Level 3 or 4 “because AI”. No slog through the “defined process” desert, no “organic” growth through stages. Buy the agents, skip the years!
If you attended my RSA 2026 peer session, you saw the buyer-side version of this: “AI in a SOC sounds great, we will just wait for our SIEM/SOAR vendor or MDR to give it to us.” Same assumption, that the new version of the tool carries the maturity boost with it. Sadly, in reality AI can generate the paperwork of a mature SOC in an afternoon. It cannot give you the institutional memory to know what your own systems actually do.
Ten years ago, in “Jumping Security Maturity Fail”, I endorsed a reader’s line that you can jump technologies, but you can’t jump maturity. I’d like to re-examine that in the age of agents. Because some of it has changed. Just not the part vendors are selling. Think of this as “Jumping Security Maturity Fail, Part 2. 10 Years Later.”
The question in between: if the destination has changed, does the path still have mandatory stops? That is what “jumping maturity” is really asking.
The claim, restated so it can be tested
“AI lets you skip maturity stages” quietly conflates two different things:
Stage outputs — the artifacts a mature SOC has: playbooks, parsers, detections, runbooks, dashboards, workflows for various humans, skill profiles for humans to hire, etc
Stage prerequisites — the organizational state a mature SOC is in: it knows its environment, owns its processes, trusts its data, has a working feedback loop.
AI can generate the outputs of Level 3 for a Level 1 SOC in an afternoon. You can always say “add automation”, “make this playbook better faster”, “more AI…add even more AI…MOAR AAAIII!!!”
Still, it cannot generate the organizational prerequisites, because those are not documents. They are things an organization has learned about itself by operating. Once you split the journey along that line, the “jump” question mostly answers itself.
Level 1 — Ad hoc. Some logs, some alerts, heroics. “Nobody knows what server4 does, but Joanna might, let’s call her.”
Level 2 — Defined. SIEM with intentional use cases (hopefully, output-driven, not “what data do we have? Let’s shove it in!”), documented triage and (some) IR runbooks, named owners (for some things, some are even the right owners…), basic metrics.
Level 3 — Managed. SOAR playbooks beyond “baby’s first phishing playbook”, some threat-informed detection, log source health monitoring (logs volume drop? alert!), MTTx that is tracked and acted on (sometimes).
Level 4–5 — Optimizing. Detection engineering as a discipline (the DE series), a continuous detection / continuous response loop, hunting that feeds detection, an improvement culture. This sets you on a path to ASO end state.
So, let’s get “an AI jumprope” and start jumping!
Part A: What AI genuinely lets you jump
These are the labor-intensive artifacts of each level — the things that took quarters to write, not the things that took years to learn.
Runbook and playbook authoring. Fifty credible playbooks, one afternoon. The writing effort that used to gate Level 2→3 is gone. This one you can jump. There are caveats, like that some of the playbooks will suck, but for many teams fixing a 80% playbook is not 20% faster than making one from scratch, but essentially 5X faster… SOC process docs, playbooks, etc is where jumping is legit.
Parsers and normalization. Onboarding long-tail log sources was a classic Level 2 grind. Largely shortcut-able now (with lots of caveats; for tricky log sources the “fully machined” parser will suck). You can jump here, but you may trip and fall.
Baseline detection content. “Reasonable coverage of common threats that matter to you” no longer requires a detection engineering team to bootstrap. You can “machine” some custom detection quick, and some will even work. Keep in mind, here you can jump but not very far: you won’t arrive on “full auto” process for turning intel into detections that work well for you.
Tier 1 triage as a stage. Here is the one real skip: the stage where you staff a Tier 1 can be omitted entirely if enrichment and investigation are agentic from day one. You shouldn’t build the 2003 shape at all — triage must die. This is kinda a side-jump from “classic SOC” to modern D&R function, SOCless (if you wish); some aspect thereof. This won’t make you Google or Netflix if you can barely spell “MDR.”
Documenting existing processes. AI can watch tickets and chat and reverse-engineer what people actually do. This shortcuts the “write down what we do” part of Level 2. It does not shortcut the “decide what we should do” part. This is magical!
Metrics plumbing. Dashboards, reporting, the presentation layer of Level 3. (Which metrics matter is a separate, non-jumpable question — see the ASO metrics piece.)
Cross-SOC knowledge transfer. Mature-SOC practice encoded in models and skills means you don’t reinvent detection hygiene from scratch. This jump can get your from “almost nothing” to “pretty damn good” , and it probably won’t suck. Jump away!
Ordering between tracks.The SOAR model already noted that dimensions get mixed up across organizations but each dimension matures in order. AI makes this more true: you can advance the data, detection and response tracks in parallel rather than serially.
So yes — AI compresses the time within a stage, and lets you run some stages in parallel. It also allows some real jumps (yay, those marketing people didn’t lie… this time). That is real, and it is not nothing.
However…
Part B: What must be followed in sequence, AI or not
These are states the organization has to reach. No artifact substitutes for them. Worse, AI amplifies whatever state you are in — mature or clown-grade. If you have read the AI-ready SOC pillars, you will notice this list is the pillars in disguise. That is not a coincidence; readiness and maturity are the same thing viewed from two angles.
Environmental knowledge. Asset context, identity context, ownership. AI cannot tell you what server4 does; it can only ask Joanna faster. If your teams don’t know who owns what, neither will your agents (pillar #2). This is the single hardest prerequisite and it precedes everything else. Part 3 of the 2003 SOC series is essentially a whole post on why local context is the thing agents can’t bring with them. Yes, some fun startups are working on this, so maybe my 2027 assessment will change!
Data foundations before analytics. Collect → trust → detect → automate, in that order (pillar #1, still my favorite). An agent investigating over gappy, untrusted telemetry produces confident nonsense at scale. Low awareness of removed or failed log sources was already a top failure mode in Detection Engineering and SOC Scalability Challenges in 2023; with agents on top it gets worse, not better. And federated SIEM does not exempt you: federation is a topology choice, not a data-quality shortcut.
Process definition before process automation. SOAR proved this and agentic AI is re-proving it. Automating an undefined process gives you an undefined process that runs faster, crazier, with more stochastic chaos (fun!). And, yes, an AI-drafted playbook still needs a human who can say “no, that’s not how we do containment here” — which requires someone who knows how you do containment… Also, here agents may enable speed-up, but not truly a jump over this stage.
Trust calibration. “AI suggests” → “AI acts with approval” → “AI acts, humans audit.” This is inherently sequential because trust is earned from an observed track record in your environment. Vendors cannot ship trust! This is our ASO’s CD/CR applied to the agent itself, and it is also why the “humanless SOC” crowd keeps soiling their pants: they skip the calibration stage and call it a feature.
Ownership and accountability. Someone owns detection quality; someone owns response outcomes. Low maturity SOCs lack this. AI does not create owners. Here you jump — you die.
Feedback loops. The actual magic of ASO sparkles here: incidents feed tuning, false positives feed detection, hunting feeds detection. AI can run the loop faster, but the loop must exist and be wired to real outcomes. In the Deloitte/Google “consistency and creativity” paper we argued you build consistency through the lower levels first, then let creativity loose inside processes that already exist. Substitute “agents” for “creativity” and it reads as if written for 2026.
Organizational stamina. Budget, executive sponsorship, staff retention, tolerance for change, “change budget. Every failed SOAR program died here, not on technology. The ghost of SOAR comes back with vengeance here. Agents do not fix this one. At all.
Wait — didn’t I say you can’t cross a chasm in two small jumps?
Yes I did. In Baby ASO and its sequel I argued that incremental improvement of a “1980s-NOC-DNA” SOC mostly fails, that the fix is radical, and that simply buying modern tools changes nothing if people and process stay put. In, our Deloitte/Google “Evolution or Optimization”, we made the same point with a decision matrix.
So am I now saying “go slow, climb every rung”? Who wants this in 2026?
No. These are two different questions, and conflating them is exactly how “AI lets you jump maturity” gets sold.
Which ladder? Transformation (ASO, engineering-led D&R, the 2003-SOC-must-die argument) is about changing the shape of the SOC. It is a different ladder, not a shortcut up the old one. You absolutely should choose the new ladder, and you should do it in one decisive move rather than two timid ones. Transformation is not incremental.
Can you skip rungs? Whichever ladder you pick, the learning-cost prerequisites in Part B are the rungs. The new ladder has fewer rungs (no Tier 1 stage, no swivel-chair triage stage), which is the genuine good news. But the rungs it keeps — know your environment, trust your data, own your processes, earn trust in automation — are the same ones, and they are still climbed in order. Remember our “AI in security can be magical, but it isn’t magic; It’s a marathon of focused engineering”? This is true!
Put differently: “cross the chasm in one jump” means commit to the transformation and dump the incrementalism/optimizing what you have.This works IRL.
It does not mean the far side of the chasm has no ground rules. AI shortens the new ladder — it does not let you levitate over any chasm obstacle.
The AI-specific failure mode: skipped stages become invisible
The old cargo-cult SOC — a 1-out-of-5 low maturity SOC copying “ninja moves” from a 6-out-of-5, as I described in Clown-grade SOCs — at least failed visibly, funnily and embarrassingly. Get the popcorn! Hunting before you do logging was obviously silly.
The new one is worse. AI papers over the gap with slop. You cannot cross the chasm if you put some slop over it. Agents produce plausible investigations, tickets close, MTTR looks wonderful, and nobody notices that the environment context was hallucinated and the “containment” hit the wrong host. Skipped maturity used to fail loudly. Now it fails quietly.
A usable test: jump vs. borrow
For any element of any stage, ask one question: does this exist because someone had to spend time, or because someone had to learn something about us?
Time-cost elements are jumpable. AI does them.
Learning-cost elements are not. AI can make you learn faster, but you still have to learn.
Corollary for vendor conversations, in the spirit of the RSA 2026 “show me the numbers” advice: when someone claims a stage skip, ask which bucket their claim falls in.
Most “1→3 with AI” pitches are quietly selling the artifacts of Level 3 to a Level 1 organization, and then blaming “process gaps” or vaguely point at “customer immaturity” (right?) when it fails.
So, can you jump?
You can jump the artifacts. You can run tracks in parallel and get through each level in months instead of years. You can — and, perhaps, should — pick the transformation ladder instead of the optimization one. That is a genuinely better deal than the one we had in 2016.
But you cannot jump knowing your environment, owning your processes, trusting your data, or earning trust in your automation. Those are the maturity. The rest was always just the paperwork…
We continue tracking the activity of Toy Ghouls (also known as Bearlyfy, Laboo.boo, and Feral Wolf), a financially motivated group that has been targeting Russian organizations since 2025. The attackers initially relied exclusively on tools pulled from public GitHub repositories along with leaked Babuk and LockBit ransomware builders, later shifting to their own custom ransomware, GenieLocker. In early July 2026, we observed the group using a custom backdoor for the first time.
We identified two versions of this backdoor: one uses the HiveMQ MQTT broker as its C2 server, while the other relies on the Element messenger. Both versions include “bird” in their names:
mqtt-bird-agent 0.1.0 (HiveMQ version)
matrix-bird-agent 0.1.0 (Element version)
This post examines how the backdoor is delivered to target systems, how it establishes persistence, and how it communicates with its C2 server.
Technical details
Delivery
In this campaign, the attackers use Windows Remote Management (WinRM) to deliver the backdoors and their configuration files to compromised systems. The group relies on open-source tools such as Evil-WinRM and WinRM-fs to do this.
Installation
The backdoor can both run within an interactive command-line session and establish persistence as a Windows service, using the --install or install option, depending on the backdoor version. The --service (or service) option is not available by default and is instead used as an argument for the installed Windows service.
Other launch options are listed in the backdoor’s help output:
C:\cplsupport.exe -h
Bird Agent - MQTT server monitor
Usage: cplsupport.exe [OPTIONS]
Options:
-c, --config <CONFIG> Path to config.toml config file
--install Install as a system service
--uninstall Uninstall the system service
--seal Encrypt sensitive config fields in-place using a machine-bound key
-h, --help Print help
-V, --version Print version
HiveMQ version backdoor help output
In the Element version, the backdoor help output looks as follows:
C:\wtass.exe -h
Matrix monitoring agent
Usage: wtass.exe [OPTIONS] [COMMAND]
Commands:
install Register this agent with the Matrix homeserver and panel
uninstall Remove this agent's service and credentials
service Run as a Windows service (internal)
help Print this message or the help of the given subcommand(s)
Options:
-c, --config <CONFIG>
-h, --help Print help
-V, --version Print version
Element version backdoor help output
By default, the backdoor looks for a config.toml configuration file in the directory where the executable was launched, then falls back to %PROGRAMDATA%\SynapseAgent\config.toml (Element version) or %PROGRAMDATA%\cplsupport\config.toml (HiveMQ version). If no configuration file is found in either location, the full path can be specified using the -c (--config) option.
The backdoor accepts both unencrypted configuration files and files with partially encrypted sections. In the first case, once the backdoor is launched, it reads the file and partially encrypts it using the seal() function (the --seal option in the HiveMQ version), applying the ChaCha20-Poly1305 algorithm with a key derived from the value of the HKLM\Software\Microsoft\Cryptography\MachineGuid registry key. This means that after the backdoor’s first run, the configuration file becomes bound to that specific machine. On subsequent runs, the configuration is decrypted automatically. If the input configuration was already partially encrypted, it is likewise decrypted automatically.
If the configuration cannot be decrypted, the backdoor stops running.
Encrypted configuration files look as follows:
Encrypted backdoor configuration file, HiveMQ version
The encrypted portion of the HiveMQ version’s configuration contains the following parameters:
agent_privkey: the agent’s private key
channel_id: the channel identifier used to communicate with the broker
server_pubkey: the server’s public key
Decrypted blob field in the HiveMQ version’s configuration
In the Element version, the configuration file is deleted immediately after the first run, and the relevant parameters are instead written to the HKLM\Software\synapse\Config\SealedConfig registry key. On subsequent runs, the backdoor checks the registry for its configuration first.
Decrypted Element version configuration file, retrieved from the registry
The Element version’s configuration specifies the address of an Element server controlled by the attackers, a room identifier, and an access_token used to access that room. If this parameter is left empty, the backdoor prompts for the password interactively during installation. After successfully creating a session, the backdoor saves the received token to the blob field.
Communication
At startup, both backdoor versions send a GET request to http://ip-api.com/json to determine the system’s public IP address and country of origin.
The first version uses the public HiveMQ MQTT broker (broker.hivemq.com) as its C2 server. The free tier of this broker supports up to 100 concurrent connections and up to 10 GB of traffic per month. The attackers set up their own cluster and used it both to collect telemetry from compromised systems and to send commands to the backdoor.
Once a connection is established, the system’s status is sent via a POST request to
broker.hivemq.com:8883/[cluster_id]/status. The message format is:
{"online":bool,"hostname":"hostname.domain","timestamp":unix_timestamp,"location":{"json"}}.
At intervals defined in the configuration file, system information, such as CPU load and available memory, is sent via a POST request to
broker.hivemq.com:8883/[cluster_id]/metrics3. The message format is:
{cpu_percent":float,"mem_used_bytes":int,"mem_total_bytes":int,"disk_used_bytes":int,"disk_total_bytes":int,"load_1m":float,"load_5m":float,"load_15m":float,"uptime_secs":int,"hostname":"hostname.domain","timestamp":unix_timestamp}.
The backdoor sends GET requests to
broker.hivemq.com:8883/[cluster_id]/cmd/req to retrieve commands from the C2 server. The server responds in the format:
{"cmd_id":int,"command":"str","timeout_secs":int}.
Commands are executed via PowerShell.exe in hidden mode, using the -NonInteractive -NoProfile -Command parameters.
Command execution results are sent to the command server at
broker.hivemq.com:8883/[cluster_id]/cmd/res in the
{"stdout":"str","stderr":"str","exit_code":int,"duration_ms":int} format.
For the second backdoor version, the attackers set up their own Element server running on the Matrix protocol, meet.element[.]tw, as the C2 server. On this server, they created a room used to receive messages containing device information and to send commands for execution on the compromised system. The communication flow is as follows:
Once a connection is successfully established, the backdoor sends an m.bird.status message containing the system’s status. This message format is identical to that used in the HiveMQ version.
At intervals defined in the configuration file, information about the compromised system is sent as an m.bird.metrics message. Field names are slightly different from those in the first version:
{cpu_percent_x100":float,"mem_used_bytes":int,"mem_total_bytes":int,"disk_used_bytes":int,"disk_total_bytes":int,"load_1m_x100":float,"load_5m_x100":float,"load_15m_x100":float,"uptime_secs":int,"hostname":"hostname.domain","timestamp":unix_timestamp}.
This version of the backdoor supports two types of commands, distinguished by the start of the received message.
To set a new interval for sending metrics, the attackers send a message beginning with config:set_interval (accepting values from 5 to 3600 seconds). The new value is saved to the HKLM\Software\SynapseAgent\metrics_interval registry key.
Messages containing commands to execute begin with the string cmd:. Based on data extracted from Element’s SQLite databases on the compromised system, we were able to identify the account name the attackers used to send commands: panel-bot.
Received commands are executed via the Windows command line interface.
Command output is sent as an m.bird.cmd_response message. This message format mirrors the one used in the HiveMQ version.
Takeaways
We have been tracking Toy Ghouls’ activity for quite some time. We previously found that the group had expanded its arsenal with a custom ransomware strain, GenieLocker, and we have now discovered that it has also developed a backdoor capable of giving it full control over an infected device. The new tools use unconventional channels to communicate with their C2 server: the HiveMQ MQTT broker and the Matrix-based Element messenger. This shift away from publicly available open-source projects toward custom-built tools suggests that Toy Ghouls is working to make its attacks more sophisticated and to evade detection for longer.
We continue tracking the activity of Toy Ghouls (also known as Bearlyfy, Laboo.boo, and Feral Wolf), a financially motivated group that has been targeting Russian organizations since 2025. The attackers initially relied exclusively on tools pulled from public GitHub repositories along with leaked Babuk and LockBit ransomware builders, later shifting to their own custom ransomware, GenieLocker. In early July 2026, we observed the group using a custom backdoor for the first time.
We identified two versions of this backdoor: one uses the HiveMQ MQTT broker as its C2 server, while the other relies on the Element messenger. Both versions include “bird” in their names:
mqtt-bird-agent 0.1.0 (HiveMQ version)
matrix-bird-agent 0.1.0 (Element version)
This post examines how the backdoor is delivered to target systems, how it establishes persistence, and how it communicates with its C2 server.
Technical details
Delivery
In this campaign, the attackers use Windows Remote Management (WinRM) to deliver the backdoors and their configuration files to compromised systems. The group relies on open-source tools such as Evil-WinRM and WinRM-fs to do this.
Installation
The backdoor can both run within an interactive command-line session and establish persistence as a Windows service, using the --install or install option, depending on the backdoor version. The --service (or service) option is not available by default and is instead used as an argument for the installed Windows service.
Other launch options are listed in the backdoor’s help output:
C:\cplsupport.exe -h
Bird Agent - MQTT server monitor
Usage: cplsupport.exe [OPTIONS]
Options:
-c, --config <CONFIG> Path to config.toml config file
--install Install as a system service
--uninstall Uninstall the system service
--seal Encrypt sensitive config fields in-place using a machine-bound key
-h, --help Print help
-V, --version Print version
HiveMQ version backdoor help output
In the Element version, the backdoor help output looks as follows:
C:\wtass.exe -h
Matrix monitoring agent
Usage: wtass.exe [OPTIONS] [COMMAND]
Commands:
install Register this agent with the Matrix homeserver and panel
uninstall Remove this agent's service and credentials
service Run as a Windows service (internal)
help Print this message or the help of the given subcommand(s)
Options:
-c, --config <CONFIG>
-h, --help Print help
-V, --version Print version
Element version backdoor help output
By default, the backdoor looks for a config.toml configuration file in the directory where the executable was launched, then falls back to %PROGRAMDATA%\SynapseAgent\config.toml (Element version) or %PROGRAMDATA%\cplsupport\config.toml (HiveMQ version). If no configuration file is found in either location, the full path can be specified using the -c (--config) option.
The backdoor accepts both unencrypted configuration files and files with partially encrypted sections. In the first case, once the backdoor is launched, it reads the file and partially encrypts it using the seal() function (the --seal option in the HiveMQ version), applying the ChaCha20-Poly1305 algorithm with a key derived from the value of the HKLM\Software\Microsoft\Cryptography\MachineGuid registry key. This means that after the backdoor’s first run, the configuration file becomes bound to that specific machine. On subsequent runs, the configuration is decrypted automatically. If the input configuration was already partially encrypted, it is likewise decrypted automatically.
If the configuration cannot be decrypted, the backdoor stops running.
Encrypted configuration files look as follows:
Encrypted backdoor configuration file, HiveMQ version
The encrypted portion of the HiveMQ version’s configuration contains the following parameters:
agent_privkey: the agent’s private key
channel_id: the channel identifier used to communicate with the broker
server_pubkey: the server’s public key
Decrypted blob field in the HiveMQ version’s configuration
In the Element version, the configuration file is deleted immediately after the first run, and the relevant parameters are instead written to the HKLM\Software\synapse\Config\SealedConfig registry key. On subsequent runs, the backdoor checks the registry for its configuration first.
Decrypted Element version configuration file, retrieved from the registry
The Element version’s configuration specifies the address of an Element server controlled by the attackers, a room identifier, and an access_token used to access that room. If this parameter is left empty, the backdoor prompts for the password interactively during installation. After successfully creating a session, the backdoor saves the received token to the blob field.
Communication
At startup, both backdoor versions send a GET request to http://ip-api.com/json to determine the system’s public IP address and country of origin.
The first version uses the public HiveMQ MQTT broker (broker.hivemq.com) as its C2 server. The free tier of this broker supports up to 100 concurrent connections and up to 10 GB of traffic per month. The attackers set up their own cluster and used it both to collect telemetry from compromised systems and to send commands to the backdoor.
Once a connection is established, the system’s status is sent via a POST request to
broker.hivemq.com:8883/[cluster_id]/status. The message format is:
{"online":bool,"hostname":"hostname.domain","timestamp":unix_timestamp,"location":{"json"}}.
At intervals defined in the configuration file, system information, such as CPU load and available memory, is sent via a POST request to
broker.hivemq.com:8883/[cluster_id]/metrics3. The message format is:
{cpu_percent":float,"mem_used_bytes":int,"mem_total_bytes":int,"disk_used_bytes":int,"disk_total_bytes":int,"load_1m":float,"load_5m":float,"load_15m":float,"uptime_secs":int,"hostname":"hostname.domain","timestamp":unix_timestamp}.
The backdoor sends GET requests to
broker.hivemq.com:8883/[cluster_id]/cmd/req to retrieve commands from the C2 server. The server responds in the format:
{"cmd_id":int,"command":"str","timeout_secs":int}.
Commands are executed via PowerShell.exe in hidden mode, using the -NonInteractive -NoProfile -Command parameters.
Command execution results are sent to the command server at
broker.hivemq.com:8883/[cluster_id]/cmd/res in the
{"stdout":"str","stderr":"str","exit_code":int,"duration_ms":int} format.
For the second backdoor version, the attackers set up their own Element server running on the Matrix protocol, meet.element[.]tw, as the C2 server. On this server, they created a room used to receive messages containing device information and to send commands for execution on the compromised system. The communication flow is as follows:
Once a connection is successfully established, the backdoor sends an m.bird.status message containing the system’s status. This message format is identical to that used in the HiveMQ version.
At intervals defined in the configuration file, information about the compromised system is sent as an m.bird.metrics message. Field names are slightly different from those in the first version:
{cpu_percent_x100":float,"mem_used_bytes":int,"mem_total_bytes":int,"disk_used_bytes":int,"disk_total_bytes":int,"load_1m_x100":float,"load_5m_x100":float,"load_15m_x100":float,"uptime_secs":int,"hostname":"hostname.domain","timestamp":unix_timestamp}.
This version of the backdoor supports two types of commands, distinguished by the start of the received message.
To set a new interval for sending metrics, the attackers send a message beginning with config:set_interval (accepting values from 5 to 3600 seconds). The new value is saved to the HKLM\Software\SynapseAgent\metrics_interval registry key.
Messages containing commands to execute begin with the string cmd:. Based on data extracted from Element’s SQLite databases on the compromised system, we were able to identify the account name the attackers used to send commands: panel-bot.
Received commands are executed via the Windows command line interface.
Command output is sent as an m.bird.cmd_response message. This message format mirrors the one used in the HiveMQ version.
Takeaways
We have been tracking Toy Ghouls’ activity for quite some time. We previously found that the group had expanded its arsenal with a custom ransomware strain, GenieLocker, and we have now discovered that it has also developed a backdoor capable of giving it full control over an infected device. The new tools use unconventional channels to communicate with their C2 server: the HiveMQ MQTT broker and the Matrix-based Element messenger. This shift away from publicly available open-source projects toward custom-built tools suggests that Toy Ghouls is working to make its attacks more sophisticated and to evade detection for longer.
In Part 1 of this series, we dumped a pile of uncomfortable questions on you and promised answers. In Part 2 of the series, we talked about why 1990s-2000s alert triage must die.
The core thesis, if you recall: if you add AI agents into a legacy, swivel-chair SOC structure, you are essentially building a robotic horse pulling an 1850 buggy. Sure, it saves on hay. It probably costs more in tokens.
2003 SOC + AI = somewhat better 2003 SOC.
That’s it. That’s the ceiling. So today we continue answering the questions and plotting this course.
The Hard Problem Nobody Markets: Local Context
Here is the dirty secret of every AI SOC deployment: the model (well, not just the model, but the entire system) is brilliant at general security knowledge and clueless about your environment. What is normal for your finance team in mid July? Which “server talking to the internet” is a shadow-IT disaster versus a legitimate — if a bit odd — business process? How engineering workloads talk to the outside when the code is being pushed to prod? All these matter for detection signal analysis.
“Make tribal knowledge machine-consumable” is what CMDB, ASM/CASM, asset inventory, and many expert opinions have promised and not delivered. If the AI is a robotic horse pulling your legacy 1850 buggy, ignoring Local Context is why it’s still stuck on the same dirt road...
What is actually different now — and what we would actually try:
Harvest context from the investigation loop itself. When the agent hits an unknown, it should not just escalate; it should ask a specific question (“is svc-etl-07 expected to authenticate from Ireland?”), and the human answer should be captured as a durable, attributed context object — not buried in case notes. Your SOC generates hundreds of these decisions a week today and, essentially, throws all of them away. This is the one genuinely new mechanism agentic AI brings to the context problem: the machine can now ask, at scale, in context, at the moment the answer is cheap to give.
“Context as code” (ha, I just made it up!), with owners and expiry. Context objects get a source, an owner, a confidence, and a review date. “The finance file server talks to this SaaS” is true until it isn’t. Unowned context is a future false negative with a countdown timer.
“Buy” context from the business, not from the SOC. App owners answer questions about their apps far better than analysts guessing from netflow. Route unknowns to them, in their tools, with a 24-hour SLA — and track answer rates as an org-health metric. This has worked in some places in regards to DLP alerts (I recall these conversations in my Gartner days, it also worked for some elite teams in general)
Past cases as curated reference — with a promotion process. Somebody must authoritatively designate “this case was handled correctly; AI, learn from this. That one? Never speak of it again.” Make it a real workflow: two-person promotion, provenance, expiry, re-certification, and the ability to revoke a reference case and re-run everything that leaned on it.
Measure context coverage. What fraction of investigations were completed without an unresolved unknown? That number is your real AI SOC readiness score, and it is far more honest than any maturity model.
This is also why “fully automated detection engineering” remains, in our view, a hybrid effort: the dependency on local, inconsistent, poorly-documented environment context makes pure machine DE a fantasy for now. Machines draft; humans anchor to reality.
Now, these context gaps directly drive the machine failure modes. Let’s go there next.
When the Machine Is Wrong: Failure Modes and Accountability
At some point in the future, the agent will close a real intrusion as benign. Not “might” — will! Plan for it the way you plan for a failed backup.
What can be done:
You cannot sample your way to rare false negatives. Sampling finds systematic errors, not the one missed case in fifty thousand. Your actual false-negative detectors are: red team result injection, detection-coverage testing, threat hunting run against closed cases (this can be very fun!) rather than raw telemetry, and post-incident backtracking. Fund all four. Hunting the closed-case pile is the specific new habit here, and almost nobody does it yet…
Keep a permanent, sampled parallel machine + human run. Full duplicate operation should end, but not too soon. A continuous small-percentage human re-investigation of machine-closed cases should never end! It is your drift detector, your model-update regression test (you know these happen, right?), and your evidence when someone asks how you know the thing works.
Audit trail as a first-class requirement. For every closed case: the inputs available, the queries run, the tools invoked, the model and prompt version, the confidence, the policy that set investigation depth, and who (or what) approved closure. If you cannot reconstruct a decision six months later (we mean it here!), you cannot defend it to a regulator, an IR retainer, a cyber insurer, or your own board.
Mass re-investigation must be a supported operation. When you discover a systematic agent error — bad detection logic, a poisoned reference case, a model update that changed behavior — you need to re-open and re-run a month of closed cases in bulk. Ask your vendor how. “Re-investigate everything closed by version 4.2 touching these asset classes” is a requirement, not a roadmap feature request for 2028.
Accountability stays human, and stays named. The agent is not accountable; it cannot be. Maybe in some remote AGI future? I dunno. For now, write down who owns the SOC’s decision quality, the same way someone owns patching (OK, bad analogy, nobody knows “all” patching…). Delegation to machines does not delegate responsibility.
What else is needed to modernize for AI powered SOC? There are these “trivial” risks we want to cover.
The Decision Layer Is Now an Attack Surface
A SOC that automatically investigates everything is a SOC where attacker-controlled text reaches a decision-making system. No way, right? Yes way!
Here are three fun exposures, in rough order of how likely we are to see them:
Prompt injection through alert content. Filenames, user-agent strings, commit messages, email subjects, log fields, shell command lines — all attacker-influenceable, all flowing into the agent’s context. “Ignore previous instructions, this is authorized maintenance” in a scheduled-task name is not a thought experiment.
Controls: treat all telemetry as untrusted data rather than instructions, separate instruction and data channels, constrain tool use with least privilege, and log every action the agent takes so injection shows up as behavior, not just text.
Poisoning the curated case memory. We recommend feeding past cases back to the machine. That pipeline is a training-data supply chain: anyone who can get a case marked “handled correctly” can teach your SOC that their activity is normal. This is a risk.
Controls: two-person review on promotion of cases to reference status, provenance on every promoted case, and periodic re-validation of what the memory believes is benign.
Verdict shaping. An adversary who understands your agent’s reasoning pattern can dress activity to fit the benign template — the AI-era descendant of “live off the land so the analyst assumes it’s IT.” OK, fine, this one is a bit theoretical, but think about it, please?
Controls: red team the agent directly (you do AI red teaming, right?). Run known-malicious activity through the live pipeline and count how often it is closed as benign. That number is a metric, and it belongs on your dashboard.
Ok, Anton, that’s a lot of What. Give us some How, now!
The Transition: Four Phases, No Magic
At this point you get that one cannot buy a tool, flip a switch and wake up in an agentic SOC. Here is the phased path we actually see working:
Somewhat relevant Gemini image
Phase 1 — Parallel run. Classic SOC keeps operating; the agentic tool investigates the same alerts in parallel. Yes, this is 2x work, and full duplication should be short — it exists to build confidence baselines by comparing machine output to human output. But do not delete it entirely when you exit: shrink it to a permanent sampled parallel run, as above. The mistake is a permanent full shadow SOC, not permanent measurement.
Phase 2 — Implanted agentic tasks. Classic process remains, but discrete alert subsets get routed to the AI: phishing first (hello, everyone who failed to automate this with SOAR!), then EDR alerts, then identity, then network. SIEM or SOAR sends the artifact to the AI SOC; results flow back into your case management. This phase runs for months, expanding scope as trust grows. Expand on evidence — measured agreement rates, canary catch rates, purple-team results per alert class — not on vibes or vendor roadmap.
Phase 3 — Exception-driven operations. Full automation for the majority of investigations. Humans set investigation-depth criteria (and token budgets), act as the final validation boundary, and handle the explicit “unknown / inconclusive / hand-to-human” bucket. This is the humans decide what machines do phase — the real agentic SOC.
Phase 4 — Full auto with broad automatic remediation. Let’s be honest: today this is mythical for most environments. Aspire, but don’t promise it to your CISO with a date attached. This is frankly mythical as of now, unless your environment is very modern, very predictable and you are very, very lucky…
Sound familiar? It should — this is the SOAR lesson replayed. Organizations that used SOAR only for enrichment or only for phishing got stuck in a permanent Phase 2 and called it transformation. Don’t repeat that with better marketing.
Next up: how SOC metrics must change when volumes and closure rates stop mattering — decision quality, investigative cycle time, escalation rates, canary catch rates, cost per investigation, AI error budgets — and how to run the human-to-AI feedback loop so corrections actually improve future performance instead of vanishing into the void. Stay tuned! This one may take a while…
This is Part 3 of the AI-ready SOC series (Part 1, Part 2), and it is focused on validating readiness for pillars #1 (SOC Data Foundations) and #4 (Modern SOC Technology Stack). Specifically, it is about the audit I promised in Part 2:
“The ‘API or Die’ Data Audit: You need to audit every critical data source to ensure it has a robust, well-documented API. An ‘enthusiastic’ AI agent will query your systems at a frequency no human ever could. If your CMDB or logging tier can’t handle the load, the agent won’t just fail; it might unintentionally DoS your internal infrastructure.”
Steampunk SOC again!
BTW, I now have too many blog series, so let me deconflict this here:
Series 1 Focused on assessing your overall SOC readiness for AI arrival:
If we’ve learned anything from the last decade of SOC evolution, it’s that manual is the enemy of scale.Remember toil? When you introduce AI agents into your workflow, they don’t “click buttons” in a UI like a human analyst — they consume APIs (and use CLI like humans, I guess). Yes, agents can screen-scrape and click around, but you probably don’t want to burn GPU cycles teaching a frontier model to navigate your SIEM’s 2009-vintage web UI (not a joke, I saw this happen!). But, yes, that’s a party trick, not an architecture.
If your telemetry sources have weak, poorly documented, limited-capability, or aggressively rate-limited APIs, your expensive AI agent is essentially a Formula 1 driver stuck in a traffic jam behind a horse buggy. It has the horsepower (Ha! I got a pun! Take that, Tim) to win, but it has nowhere to go.
And here is the scarier version: a human analyst queries a SIEM maybe 10 times an hour. An AI agent might query it 100 times in 30 seconds to correlate one alert (agents looove to brute force, as we all know). Multiply by a batch of alerts during an incident, and your “AI SOC transformation” becomes a self-inflicted DoS on your own EDR, GRC, or CMDB (if you have that thing). Fun times!
So before you buy the shiny agentic thing, audit your primary telemetry and context sources (EDR, NDR, cloud logs, identity, CMDB, ticketing, etc.) with cold, cruel eyes (Claude wrote this, I am sure its eyes are very cold…). Here is how.
So before you buy the shiny agentic thing, audit your primary telemetry and context sources (EDR, NDR, cloud logs, identity, CMDB, ticketing, etc.) with cold, cruel eyes (Claude wrote this, I am sure its eyes are very cold …). Here is how.
Phase 0: The “Cold Eyes” Inventory
Don’t just list your tools; list your data paths.
The goal: Identify every system an analyst touches during a typical investigation (SIEM, EDR, CMDB, identity, DHCP logs, ticketing, that one Wiki page everybody swears by, etc.).
The test: If an analyst has to “swivel-chair” — copy-paste from one tab to another because there is no integration — that is a Priority 1 gap. Whatever the human bridges manually, the agent cannot cross at all.
The how: Start by interviewing your SOC / D&R analysts and shadowing them during a real investigation. Review SIEM/EDR query logs to see which systems are consistently touched. Check SSO/IAM logs to see where they authenticate. Scan your internal wiki or shared drives to identify those “secret” cheat sheets or side-tools they rely on. If they are swivel-chairing (hi, 1990s SOC!), you will find the proof in their browser history or their documented SOPs.
Now run every item on that list through the five tests below.
Test 1: Connectivity & Accessibility (The “Can I Even Get There?” Test)
An AI agent needs a direct, programmatic path to the data. If a human has to “export a CSV”, “log into a separate portal”, or, worse, “Slack another human”, that data source is dead to the AI (agent UI scraping is doable, but sad and not scalable or reliable).
Machine-readable documentation: Does the tool have a public (or well-documented internal) REST/gRPC API, or an MCP server? If the only way to learn the API is “emailing a support engineer,” you’ve already failed. (And no, MCP is not magic — it’s a protocol, not a personality transplant for your legacy tool.)
Modern authentication: Does it support secure, programmatic auth (OAuth2, OIDC, scoped API keys, workload identity)? If it requires a “service account” with a static password and no MFA, congratulations, your AI enablement project just became a security liability. Remember vulnerability scanners that wanted an admin password for all systems back in the 2000s to do authenticated scanning?
Network pathing: Can your AI orchestration layer — wherever the agent actually lives — reach the endpoint without weeks of firewall hair-pulling? This seems trivial for 2026, but I assure you it is anything but. And also: if this is too easy, perhaps you have a 1990s flat network?
Test 2: Performance & Throughput (The “Agentic Load” Stress Test)
This is where most “legacy” security tools break, and where you must test before an incident tests it for you.
Concurrency limits: What is the maximum number of concurrent API requests the tool allows? If the answer is “one,” your agent is going to be very lonely. Keep in mind, agents like to swarm (OK, yours may not yet, but this is coming).
Rate limiting: When exactly do the “429 Too Many Requests” errors start flying? Or, worse, the response is there, but the data is 1–99% incomplete? Will your threat intel provider cut you off the moment an agent starts enriching a batch of 23000 IPs because it, well, felt like it? Find the burst capacity of your stack now, on your terms. Don’t wait until you need it.
Response latency: Measure time-to-first-byte on realistic queries. If a simple process tree query takes 45 seconds, your agent times out, retries, times out again… and your MTTR goes up… if you are lucky. Or, something else breaks, if you are not. “Multi-hour data queries” (hi again, the 1990s!) are an automatic fail here.
Test 3: Data Quality & Schema (The “Context Fidelity” Test)
Having an API is step one. Having useful data at the end of it is step two. AI agents are only as smart as the context they can read when they need it — GIGO is still law! BTW, the agentic spin on GIGO is of course being “confidently wrong.”
Structured output: Does the API return JSON or YAML? If your legacy ticketing system returns a 2MB “stream of consciousness” text (well, text-ish) blob, your AI will burn tokens (and, thus, your money) just trying to find the root cause. Force structured entry at the source (yes, this is the case management revamp from Part 2, and yes, this is painful and not fun at all).
Schema stability: Is the API versioned? If the vendor silently renames src_ip to source_address, your agent logic breaks instantly and quietly (OK, this is not fair, a smarter model will in fact figure this one out… but it will cost ya!). Quiet breakage in a SOC is the worst kind.
Joinable fields: Does the telemetry include correlation keys (cloud_instance_id, user_sid, asset IDs) so the agent can pivot to the next tool without guessing? Agents that guess entity resolution are agents that hallucinate incidents…
Test 4: Functional Depth (The “Can It Actually Do Work?” Test)
An AI-ready API shouldn’t just be for reading data; eventually it is for taking action — with the human/agent handoff lines you drew in Part 2 firmly in place. Due to vulnerability apocalypse fears, a lot of vendors started to promise automatic remediation, and guess what? This means needing APIs to act on systems.
Read/write balance: Can the API perform response actions — isolate a host, disable a user, update a rule? Read-only APIs give you an AI-powered observer, not an AI-augmented SOC of the future.
Granular scoping: Can you give the agent least-privilege access? “Read all logs” but “isolate only these subnets”? If the tool’s permission model is “admin or nothing,” that’s a hard stop for autonomy.
Server-side filtering: Does the API support filtering at the source (?status=active&severity=high)? If the agent must pull 10,000 records to find 5, you’re paying token tax on the vendor’s laziness. But hey, somebody is getting rich…
Test 5: The Auth & Agent Identity Layer
Agents need keys — and keys need governance. Free wisdom from the 2010s, I guess. The 1990s are finally over!
The audit question: Do you have a centralized way to manage API credentials and identities for your agents — as workload identities with registration, ownership, rotation, and revocation? Let me guess … mmmm … the answer is ‘no’?
The risk: “Shadow AI” starts the day a helpful analyst hands their personal API key to an LLM to “help out.” Your audit must define how agents authenticate, how permissions are scoped, and who owns each agent identity (yes, really). If you can’t answer “which agent did this and on whose behalf?”, you are not ready for an agentic SOC.
The “Agentic Readiness” Scorecard
For every primary tool, assign a score:
Level 1 — The Dinosaur: No API. UI-only. (Status: replace, or accept it’s invisible to your AI. Or suffer and pay for scraping the UI “agentically”)
Level 2 — The Relic: Basic API, poorly documented, slow, falls over under load. (Status: high risk)
Level 3 — The Standard: Decent REST API and docs, but read-mostly, limited response capabilities. (Status: usable with additional tools?)
Level 4 — The Modernist: Robust, fast, versioned APIs with real write capabilities and granular RBAC. (Status: AI-ready)
Level 5 — The Agent-First: Native agentic support (MCP, high concurrency, agent-aware auth, feedback loops). (Status: the gold standard, and yes, these exist in 2026)
Where You Arrive: The Binary Map
When you finish, you shouldn’t have a “nice-to-have” list. You should have a binary map:
Machine-ready: API is fast, documented, structured, and scoped. Your agents can use it.
Legacy debt: No API, or a brittle one. These sources are invisible to your AI.
And here’s the uncomfortable conclusion: if a data source is invisible to your machine, it should probably not be part of your modern detection strategy. We are moving to a world where “if it isn’t via API, it didn’t happen.” By the way, those living in organizations with modern IT stacks are surprised this is even an issue worth discussing. But, I assure you, it is…
This audit is also, not coincidentally, foundational work for an engineering-led SOC and ASO: the same API-first plumbing that feeds your agents feeds your detection-as-code pipelines, your metrics (pillar #5!), and your humans too. Fix it once, win three times.
So: which of your “critical” tools is actually an API-less paperweight? Name and shame (or just vent) in the comments!
Amazon Web Services (AWS) is pleased to announce that the Summer 2026 System and Organization Controls (SOC) 1 report is now available. The reports cover 185 services over the 12-month period from July 1, 2025–June 30, 2026, giving customers a full year of assurance. These reports demonstrate our continuous commitment to adhering to the heightened expectations of cloud service providers.
AWS strives to continuously bring services into the scope of its compliance programs to help customers meet their architectural and regulatory needs. You can view the current list of services in scope on our Services in Scope page. As an AWS customer, you can reach out to your AWS account team if you have any questions or feedback about SOC compliance.
In Part 1 of this series, we dumped a pile of uncomfortable questions on you and promised answers. The core thesis, if you recall: if you add AI agents into a legacy, swivel-chair SOC structure, you are essentially building a robotic horse pulling an 1850 buggy. Sure, it saves on hay. It probably costs more in tokens.
2003 SOC + AI = somewhat better 2003 SOC.
Gemini creation :-)
That’s it. That’s the ceiling.
So today we start answering the questions. And we start by attacking the most sacred cow of traditional security operations: the alert triage process.
Let’s Kill Triage. Seriously.
For a quarter of a century, the standard SOC pipeline has been carved in stone:
Detect → Triage → Investigate
Human L1 analysts sit in front of a flashing alert queue, spending 3–7 minutes per alert (and sometimes much more…) deciding whether something is a false positive or deserves escalation to somebody more senior (and more expensive…and just as human). We built this process for one reason and one reason only: humans do not scale (For the purist: OK, they do scale, but linearly with pay). Triage was a compromise born of “built-in” scarcity. We — obviously — never had enough human eyes to deeply investigate every signal hitting the SIEM, so we invented a cheap filtering step to ration the expensive investigation step.
Sometime in the 2010s, SOAR made triage easier, by first adding alert enrichment and then …. in many places, nothing more. In others, select alert types were triaged by the hard-coded playbooks.
Now, let’s do AI. It doesn’t get bored correlating IPs or summarizing logs at 3am. It doesn’t quit after 18 months to go do threat hunting somewhere else. Because machine scale allows comprehensive analysis of every signal, the triage step can just go and vanish.
The new pipeline collapses to:
Detect → Investigate.
Why spend minutes “skin-deep” triaging an alert to decide whether it deserves a look, when the machine can perform a full, deep investigation of 100% of your alerts? Gather the local context, pull the historical cases, map the artifacts, render a verdict with evidence — all before a human ever shows up.
For the impatient: the cost discussion is coming! Don’t freak out … just yet.
Wait — Can They Actually Do That Today?
Fair question, and here is where we owe you honesty rather than a slide.
Today’s “AI in SOC” ranges from “genuinely investigates” to “enriches beautifully then bullshits confidently.” The second one is an old SOAR chained to a language model aka the exact trap this blog warns about. If you cannot tell which one you bought, you probably bought the second one…
Our rough test for telling them apart, usable in a POV:
Does it ask new questions, or only pre-decided ones? Enrichment runs a fixed lookup list. Investigation forms a hypothesis, queries, reads the result, and changes what it asks next. Watch the query sequence, not the summary.
Does the conclusion move when the evidence moves? Feed it two near-identical alerts with one materially different fact. If the verdict does not change, you have a narrator.
Does it ever return “inconclusive”? A system with no uncertainty output has no calibration. Run away.
Does it show its work in a form a human can re-run? Queries, artifacts, timestamps — not just a paragraph asserting “no evidence of compromise.” OK, this is tricky, I admit.
Where does this leave the “kill triage” claim? Honestly: directionally right, unevenly available. For high-volume, well-bounded, evidence-rich alert classes — phishing, commodity EDR detections, identity anomalies — deep machine investigation of 100% is achievable now.
For multi-stage, low-signal, who-the-hell-knows-what-happened, context-heavy cases it is not, and anyone telling you otherwise is, ahem, exaggerating, to put it mildly. The pipeline collapse is real; the coverage is a rollout, not a switch.
Depth Gating: The New Triage Wears a Suit
So, if deep investigation is token-expensive — and it is, sorry! — then somebody, somewhere, is deciding how deep the machine goes on which alerts. We can call this decision A New Triage, while bending the truth a bit. It just moved from a human clicking a queue to a policy sitting in a config file, and pretending otherwise is how you end up with an unexamined control that quietly decides what you never look at. And, just as before, mistakes and decisions cost money.
So let’s examine it. Explicitly:
Who owns the investigation depth policy? Not procurement. Not “whoever set up the tool.” This is a detection-engineering artifact with a named owner, version history, and a review cadence.
Who owns the budget, and what happens when it runs out mid-month? If the honest answer is “all investigations get shallower,” you have just invented an availability attack against your own SOC. Define degradation behavior in advance: which alert classes keep full depth, what gets queued, what pages a human (do you still have said human handy?)
What is systematically under-investigated? Every gating rule creates a shadow. Write the shadow down. What gets triaged out? Review it quarterly against your threat model, not against your token bill. Well, OK, against both, really, but mostly vs the threats.
Are your thresholds guessable? If low-severity, off-hours, or particular-source alerts predictably get the cheap path, an adversary who learns that shapes activity to land there. Treat depth policy as security-sensitive configuration, not ops tuning.
Triage stops being a job and becomes a policy — and policies get attacked, drift, and rot. This is the broader theme of the whole series: humans move from doing the work to defining the rules for the work, which is harder, not easier, and needs the governance to match.
(And yes, “cost per investigation” becomes a real SOC metric — one that will fight with “detection coverage” in every budget meeting. More on the metrics carnage in a future part.)
So What Do the Humans Do?
Remember my favorite modern SOC question? “It’s 2030, you have a SOC, what do humans do?” If machines own frontline investigation for the vast majority of alerts, what happens to the people? Two dominant paradigms are emerging, and the answer for most organizations will be “both, in some mix”:
1. The Elite Threat Hunter Model. With the routine noise fully investigated by machines, humans are finally unchained from the queue. They pivot to hypothesis-driven hunting, deep-dive research, and the nuanced multi-stage attacker behaviors where AI (for now!) still struggle. Humans hunt; machines grind. Sorry, but “100% automated hunting” is not (today).
2. The Engineering-Driven SOC Model. This is our classic ASO mantra: humans build machines; machines do the work. Analysts evolve into detection and SOC engineers. Their day shifts from consuming alerts to building, tuning, testing, versioning and (yes) rolling back the AI logic and detection-as-code pipelines. Treat agents as engineering artifacts, not magic pets.
And the New L1 Is…
“OK, but classic L1 is dead. What do entry-level humans do?” OK, this is tricky! This is where a lot of “humanless SOC” enthusiasts embarrass themselves.
I think the new starter role is AI validation: sampling and reviewing AI-generated case files, validating the agent’s query logic against the data it actually had, hunting for hallucinated context and confidently wrong conclusions (got those?), and owning the “1% bucket” — the exceptions where the AI raises its digital hands and says “I don’t know, human, help me.” (Your AI SOC must have an explicit process for this bucket. If your vendor’s agent never says “I don’t know,” run.)
Now the two objections this role deserves, because “verify-and-validate is the new L1” is a slogan until you answer them.
Objection 1: where does the competence come from? Checking an agent’s homework requires knowing what good looks like — and L1s historically learned that by doing triage, badly, for a year. We removed the training ground and assumed the graduates.
So build the ground back deliberately:
Structured re-investigation as training. New analysts independently work a small set of already-closed cases without seeing the agent’s verdict, then compare. This is deliberate practice, and it doubles as an evaluation signal on the agent.
Curated case libraries as curriculum. The promoted-case archive is the best SOC textbook your org will ever have, sequenced from trivial to nasty. Use it as onboarding, not just as machine memory. You have AI, use it!
Rotation into hunting and detection engineering on a schedule, not “when someone has time.” Validation-only career paths produce validators, not investigators.
Objection 2: automation bias is real and it will eat your review process. Humans reviewing plausible, well-written machine verdicts approve them, every time. You do that, I do that (hey, I just did this with this blog sentence to illustrate this very point). You can’t order people not to. Well, you can order, but they won’t do it. This is one of the best-documented findings in human-automation research, and hoping your team is special is not a thing.
Design against it:
Blind review first. The reviewer forms a verdict before seeing the agent’s. Order matters more than effort here.
Canary cases. Inject known-bad cases with deliberately wrong agent verdicts into the review queue at a low rate. Measure catch rate. This measures the reviewers, and it is the only honest read on whether your validation layer is real.
Stratified, not random, sampling. Random sampling over a population that is 99% benign finds nothing. Oversample: agent-reported low confidence, unusual query paths, crown-jewel assets, first-time-seen behaviors, and anything closed suspiciously fast.
Incentives on catches, not throughput. If reviewers are measured on cases reviewed per shift, you have built a rubber stamp with a salary. Measure disagreements raised and misses found.
What’s Next?
Killing triage and re-blueprinting the humans is necessary but not sufficient. If your SOC still reports “alerts closed per analyst per shift,” you are measuring a process that no longer exists.
Next up: failure modes, local context pain, how SOC metrics must change when volumes and closure rates stop mattering …
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