Most of the cyber incidents landing on our desks these days start with someone believing a lie. It’s not a brilliant piece of code that causes most breaches. A convincing email, a confident phone call, and a fake sense of urgency can make people hand over exactly what the attacker needs. Last week I talked […]

The post The risk awareness radar. A superpower every MSP needs to train appeared first on Heimdal Security Blog.

“Make everyone one percent better and it compounds across the team.” That’s the line Joe Head wrote about his own job and when I read it back to him, he didn’t hesitate. “That is 100% the objective,” he said. Joe runs AI adoption for an 80-person team as the only AI automation specialist in the […]

The post Tools Change. Teach People How to Keep Up appeared first on Heimdal Security Blog.

MSPs spend too much time talking to other MSPs and not enough time talking to the people they’re supposed to serve.  That’s Paul Croker’s view of some of the channel’s biggest growth problems.   While most industry events bring technology professionals together, they rarely put them in the same room as the business leaders making […]

The post Breaking the MSP Echo Chamber: The Power of Community appeared first on Heimdal Security Blog.

Cybersecurity failures now happen beyond the OSI stack. Faulty governance, the human factor, and AI tools create new attack surfaces. After seven years working across cybersecurity, cloud infrastructure, and Zero Trust architecture, Jayal Yadav explains how we got here and what organizations still get wrong. “The original seven layers of the OSI model still matter. […]

The post The OSI Model and Its Two Missing Layers appeared first on Heimdal Security Blog.

Your biggest customer loves you. Three years together. They trust you, pay on time, and refer others. From where you sit, that’s loyalty. From where a buyer sits, that’s a $$$ discount on your exit. This perception gap kills more MSP deals than bad financials. Sam Levy saw it constantly when he led tech mergers […]

The post When Buyers Discount MSPs With One Big Customer appeared first on Heimdal Security Blog.